Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

Healthy Families Richmond

The Healthy Families Program is an intensive home visiting program for families with prenatal and young children who reside within the City of Richmond. Home visitors work with enrolled families until the target child is three years of age. The program is designed for parents facing challenges such as single parenthood, low income, childhood history of abuse and other adverse childhood experiences, and current or previous issues related to substance abuse, mental health issues, and/or domestic violence. The Healthy Families Program is also committed to establishing relationships with community partners who serve prenatal and post-natal families to improve and enhance client services. There are several designated referral sites throughout the City of Richmond which include: hospitals, medical offices, local schools and family resource centers. 

Services provided include but are not limited to, screenings and assessments to determine if families are at risk for child maltreatment or other adverse childhood experiences, home visiting services, parent support groups, routine screenings for child development and maternal depression and community-based referrals. 

To make referrals, please call (804) 646-0017 

Program and Operations Supervisor: Cheryl Smith (804) 646-3306 or

Family Services Supervisor: Stacy Carpenter (804) 646-0590 or

Healthy Families Facebook Page