The City of Richmond, in partnership with the Virginia Department of Health, has expanded the localized Boil Water Advisory immediately and until further notice. This expansion now impacts residents served by the Cofer Road Tank on the Southside of the City, which includes residents in the orange area of the map below.

This map includes (among others) residents living in communities or portions of Commerce Road and Richmond Highway corridors, including communities of Ancarrow’s Landing, Bellemeade, Blackwell, Commerce Road Industrial Area, Hillside Court, Davee Gardens, Manchester, Oak Grove, and Windsor (NOT Windsor Farms).

The map adds to those covered in the prior announcement which includes (among others) Byrd Park, Brookland Park, Carver, Carytown, Chamberlayne, the Fan, Ginter Park, Jackson Ward, Laburnum Park, the Museum District, the North Side, Oregon Hill, Randolph, Scott’s Addition, VCU’s Monroe Park campus, and parts of the city center. (Please note Windsor Farms was incorrectly included in the prior announcement).

Some customers in these areas may experience a total loss of water service, while others may experience varying degrees of loss in water pressure. Impacted residents are encouraged to take conservation steps immediately, and boil water before consuming it. The list of impacted residents may continue to expand as water usage continues; residents in all neighborhoods are encouraged to conserve water and to stay up-to-date at rva.gov or on the City’s social media pages.

This advisory comes after the City’s Water Treatment Plant experienced an operational issue in the early morning hours on Tuesday, May 27, and after the water system had been restored to full production. The filters reclogged after running at full production for over an hour. The resulting issue diminished pressure in the distribution system and has impacted the Ginter Park Tank, which provides water to residents in the area shaded in orange on the map. However, officials continue to monitor the timeline to restore the affected tank to full water pressure and will issue additional updates or advisories if needed.

As a cautionary measure, ALL residents are asked to conserve water to ensure all needs are met during this time. We will continue to monitor the situation closely and provide updates to our customers as new information becomes available.

City officials remain in close contact with the Virginia Department of Health to assess and remedy the situation. Once the water pressure is back to normal in the impacted areas, Department of Public Utilities personnel will begin the process of flushing the system and subsequently lifting the Advisory. 

The City will communicate new information as it becomes available thr­­­ough rva.gov and its social media pages (@rvagov on Instagram and on Facebook). 

 Below is a checklist for safe water use during this time:  

• Do not drink tap water during this boil water alert.  
• Do not drink from water fountains in parks, public or private buildings that receive water from the City of Richmond Department of Public Utilities.  
• Do not use ice made from water today. Discard the ice and sanitize the ice machine and/or ice trays.  
• Do not use tap water to make drinks, juices, or fountain soft drinks. 
• Do not wash your dishes using tap water – use boiled water or use paper plates.
• Do not wash your fruits and vegetables with tap water – use boiled or bottled water. 
• Do not brush your teeth with tap water -- use boiled or bottled water.  
• Do not cook with tap water, unless your food will be boiled vigorously for three minutes. 

 Temporary water conservation tips: 

• Eliminate or shorten shower times. 
• Avoid unnecessary toilet flushes. 
• Avoid washing clothes for as long as possible. 
• Postpone washing dishes if possible. 
• Check all faucets, shower heads and under cabinets for drips. 

Please share this information with everyone in your household, local friends and family, and others who may have not received this advisory directly.

Mayor Avula and City Council remain in close communication. City Council leadership is being provided regular updates and is on site in the Emergency Operations Center (EOC).

Resources

• More updates from the City of Richmond: go.rva.gov/water-0527
• For more information on boil water advisories, visit the Virginia Department of Health Boil Water FAQs (click on “Information for Consumers”).
• Impacted food service establishments should visit the Richmond and Henrico Health Districts’ guidance page (rhhd.gov/bwa-fse) for next steps.

The City of Richmond is proud to announce the launch of the fourth cohort of the Richmond Resilience Initiative (RRI) Guaranteed Basic Income (GBI) Program. Starting today, eligible residents can apply to receive $500 per month for 24 months — no strings attached.

Launched in 2020 by the Office of Community Wealth Building (OCWB) and the Robins Foundation, the Richmond Resilience Initiative is a local Guaranteed Basic Income program aimed at reducing financial instability for working families. RRI is a member of a growing national movement that includes Mayors for a Guaranteed Income founded by former Stockton, California Mayor Michael Tubbs, to demonstrate the power of direct, unrestricted cash assistance in helping families achieve greater financial independence and reduce stress.

This cohort will focus on supporting single parents, including guardians with custody, stepparents, foster parents, and others who serve as the primary caregivers in their households.

OCWB found that residents participating in the RRI program have used their monthly payments to meet essential needs, pay down debt, invest in education, and create stability for their families. This is just one example of how the City of Richmond is committed to advancing anti-poverty efforts.

“In Richmond, we believe everyone has a right to thrive, not just survive. The Richmond Resilience Initiative reflects our ongoing commitment to creating a city where families have the stability and support they need to build a better future. This is about trust, dignity, and ensuring our residents have the resources to move forward with confidence,” said Mayor Danny Avula.

To check for eligibility and apply, City of Richmond residents can visit go.rva.gov/rri-2025. The application period is open through June 30, 2025.

For more information or questions, please contact the RRI team at rri@rva.gov.

Update: May 27, 2025; 11:34 p.m.

Evening Update

Here's what's going on:

• Richmond Mayor Danny Avula and Director of Public Utilities Scott Morris hosted a virtual press conference from the City’s Emergency Operations Center to share key developments in the City’s water restoration efforts and to address questions from the media. A full recording of that conference can be found on the City’s YouTube page.

• City staff will continue to monitor water levels through the night to ensure pressure remains at a level for continued water testing.

• Boil Water Advisories remain in effect for residents in the neighborhoods highlighted on this map: go.rva.gov/watermap. As a reminder, lifting the advisory requires two negative tests taken 16 hours apart; we plan to pull the second set of samples around noon on Wednesday, May 28. That set of results will also come back in approximately 24 hours.

• We will communicate additional updates by 8 a.m. on Wednesday morning.

• Note: City of Richmond offices and operations will run on their regular schedule tomorrow.

What should you be doing?

• Continue visiting go.rva.gov/water-0527 and following our social media pages for up-to-date information.

• Sign up for Richmond Ready Alerts to get continued information about Boil Water Advisories. You can sign up by texting RVAREADY to 888-777 or by visiting rva.gov/richmondreadyalerts. Make sure you check the boxes for all the alerts you’d like to receive.

Esto es lo que está pasando esta noche:  

• El alcalde de Richmond, Danny Avula, y el director de Servicios Públicos, Scott Morris, organizaron una conferencia de prensa virtual desde el Centro de Operaciones de Emergencia de la Ciudad para compartir los desarrollos clave en los esfuerzos de restauración del agua de la Ciudad y responder a preguntas de los medios de comunicación. Una grabación completa de esa conferencia se puede encontrar en la página de YouTube de la Ciudad. 

• El personal de la ciudad continuará monitoreando los niveles de agua durante la noche para garantizar que la presión permanezca en un nivel adecuado para realizar las pruebas de agua continuas. 

• Los avisos de hervir el agua siguen vigentes para los residentes de los vecindarios destacados en el mapa a continuación: go.rva.gov/watermap. Como recordatorio, el levantamiento del aviso requiere dos pruebas negativas tomadas con 16 horas de diferencia; planeamos extraer el segundo conjunto de muestras alrededor del mediodía del miércoles 28 de mayo. Ese conjunto de resultados también llegará en aproximadamente 24 horas. 

• Compartiremos información actualizada antes de las 8 a.m. del miércoles.    

• Compartiremos información actualizada antes de las 8 a.m. del miércoles.   Nota: Las oficinas y operaciones de la ciudad de Richmond funcionarán en su horario regular mañana.

¿Qué puede hacer usted? 

• Continúe visitando go.rva.gov/water-0527 y siga nuestras páginas de redes sociales para obtener información actualizada. 

• Regístrese para recibir las Alertas Richmond Ready para obtener información continua sobre los avisos de hervir el agua. Puede inscribirse enviando un mensaje de texto con la frase RVAREADY al 888-777 o visitando el sitio web rva.gov/richmondreadyalerts. Asegúrese de marcar las casillas de todas las alertas que le gustaría recibir. 

Update: May 27, 2025; 9:06 p.m.

Evening Update

Here's what's going on:

• The two zones impacted by the Boil Water Advisory have returned to a safe pressure!

• The Department of Public Utilities took the first water samples from both zones around 7 p.m. Those results will come back in approximately 24 hours.

• Lifting the Boil Water Advisory requires two negative tests taken 16 hours apart; we plan to pull the second set of samples around noon on Wednesday, May 28. That set of results will also come back in approximately 24 hours.

• In the meantime, Boil Water Advisories remain in effect for residents in the neighborhoods highlighted on this map: go.rva.gov/watermap.

What should you be doing?

• Keep conserving. If you can hold off on an evening bath or shower, you'll help maintain our water pressure!

• Sign up for Richmond Ready Alerts to get continued information about Boil Water Advisories. You can sign up by texting RVAREADY to 888-777 or by visiting rva.gov/richmondreadyalerts. Make sure you check the boxes for all the alerts you'd like to receive.

• Continue visiting go.rva.gov/water-0527 and following our social media pages for up-to-date information.

Esto es lo que está pasando esta noche:

• ¡Las dos zonas afectadas por el aviso de hervir el agua han vuelto a una presión segura!

• El Departamento de Servicios Públicos tomó las primeras muestras de agua de ambas zonas alrededor de las 7 p.m. Esos resultados llegarán en aproximadamente 24 horas.

• El levantamiento del aviso de hervir el agua requiere dos pruebas negativas tomadas con 16 horas de diferencia; planeamos extraer el segundo conjunto de muestras alrededor del mediodía del miércoles 28 de mayo. Ese conjunto de resultados también llegará en aproximadamente 24 horas.

• Mientras tanto, los avisos de hervir el agua siguen vigentes para los residentes de los vecindarios destacados en este mapa: go.rva.gov/watermap.

¿Qué puede hacer?

• Sigue conservando el agua. Si puede evitar darse un baño o ducha por la noche, ¡ayudará a mantener nuestra presión de agua!

• Regístrese para recibir alertas de Richmond Ready para obtener información continua sobre los avisos de hervir el agua. Puede inscribirse enviando un mensaje de texto con RVAREADY al 888-777 o visitando rva.gov/richmondreadyalerts. Asegúrese de suscribirse a las alertas de la comunidad.

• Continúe visitando go.rva.gov/water-0527 y siguiendo nuestras páginas de redes sociales para obtener información actualizada.

Update: May 27, 2025; 6:44 p.m.

Expansion of Boil Water Advisory

The City of Richmond, in partnership with the Virginia Department of Health, has expanded the localized Boil Water Advisory immediately and until further notice. This expansion now impacts residents served by the Cofer Road Tank on the Southside of the City, which includes residents in the orange area of the map below.

This map includes (among others) residents living in communities or portions of Commerce Road and Richmond Highway corridors, including communities of Ancarrow’s Landing, Bellemeade, Blackwell, Commerce Road Industrial Area, Hillside Court, Davee Gardens, Manchester, Oak Grove, and Windsor (NOT Windsor Farms).

The map adds to those covered in the prior announcement which includes (among others) Byrd Park, Brookland Park, Carver, Carytown, Chamberlayne, the Fan, Ginter Park, Jackson Ward, Laburnum Park, the Museum District, the North Side, Oregon Hill, Randolph, Scott’s Addition, VCU’s Monroe Park campus, and parts of the city center. (Please note Windsor Farms was incorrectly included in the prior announcement).

Some customers in these areas may experience a total loss of water service, while others may experience varying degrees of loss in water pressure. Impacted residents are encouraged to take conservation steps immediately, and boil water before consuming it. The list of impacted residents may continue to expand as water usage continues; residents in all neighborhoods are encouraged to conserve water and to stay up-to-date at rva.gov or on the City’s social media pages.

This advisory comes after the City’s Water Treatment Plant experienced an operational issue in the early morning hours on Tuesday, May 27, and after the water system had been restored to full production. The filters reclogged after running at full production for over an hour. The resulting issue diminished pressure in the distribution system and has impacted the Ginter Park Tank, which provides water to residents in the area shaded in orange on the map. However, officials continue to monitor the timeline to restore the affected tank to full water pressure and will issue additional updates or advisories if needed.

As a cautionary measure, ALL residents are asked to conserve water to ensure all needs are met during this time. We will continue to monitor the situation closely and provide updates to our customers as new information becomes available.

City officials remain in close contact with the Virginia Department of Health to assess and remedy the situation. Once the water pressure is back to normal in the impacted areas, Department of Public Utilities personnel will begin the process of flushing the system and subsequently lifting the Advisory. 

The City will communicate new information as it becomes available thr­­­ough rva.gov and its social media pages (@rvagov on Instagram and on Facebook). 

 Below is a checklist for safe water use during this time:  

• Do not drink tap water during this boil water alert.  
• Do not drink from water fountains in parks, public or private buildings that receive water from the City of Richmond Department of Public Utilities.  
• Do not use ice made from water today. Discard the ice and sanitize the ice machine and/or ice trays.  
• Do not use tap water to make drinks, juices, or fountain soft drinks. 
• Do not wash your dishes using tap water – use boiled water or use paper plates.
• Do not wash your fruits and vegetables with tap water – use boiled or bottled water. 
• Do not brush your teeth with tap water -- use boiled or bottled water.  
• Do not cook with tap water, unless your food will be boiled vigorously for three minutes. 

 Temporary water conservation tips: 

• Eliminate or shorten shower times. 
• Avoid unnecessary toilet flushes. 
• Avoid washing clothes for as long as possible. 
• Postpone washing dishes if possible. 
• Check all faucets, shower heads and under cabinets for drips. 

Please share this information with everyone in your household, local friends and family, and others who may have not received this advisory directly.

Mayor Avula and City Council remain in close communication. City Council leadership is being provided regular updates and is on site in the Emergency Operations Center (EOC).

Resources

• More updates from the City of Richmond: go.rva.gov/water-0527
• For more information on boil water advisories, visit the Virginia Department of Health Boil Water FAQs (click on “Information for Consumers”).
• Impacted food service establishments should visit the Richmond and Henrico Health Districts’ guidance page (rhhd.gov/bwa-fse) for next steps.

Update: May 27, 2025; 4:43 p.m.

Afternoon Update

Here's what going on:

• The Department of Public Utilities has created a more detailed and interactive map of the area currently under the Boil Water Advisory.

• Mayor Danny Avula held a virtual press conference at 3 p.m. to provide updates and answer media questions. Here's some of what he shared:

• "It's all hands on deck": Water teams are working hard to maintain water pressure and to get the Ginter Park Tank fully pressurized.

• City officials have been in close conversation with regional partners, Richmond Public Schools, and hospital systems to determine needs. RPS will continue communicating directly to families, students, and staff.

• Food service establishments should consult guidance from the Virginia Department of Health Pautas de emergencia para instalaciones de alimentos bajo un aviso de hervir el agua (BWA) - Departamento de Salud de la Ciudad de Richmond for operating safely during a Boil Water Advisory.

• It's important for residents to remember that lifting a boil water advisory requires two different test samples that have to be separated by 16-24 hours. When the system repressurizes, we will announce it and take the first sample to start the process.

Mayor Avula also shared that he "totally understands" resident frustration. "We're continuing to invest in the system, to invest in our protocols, and to invest in our people to make sure this doesn't happen again. We are in rebuilding mode, we've brought new leadership in, and it takes time for all the systems to be working properly."

Watch the full press conference on the City's YouTube page.

What should you be doing?

• Keep conserving. Water usage in Richmond picks up around 6 p.m. because many people are coming home and doing chores or making dinner. Hold off on running the dishwasher or the washing machine and thank the rain for taking care of any garden watering.

• If you live in an impacted area, plan ahead to prepare dinner. Use boiled or bottled water to wash fruits and vegetables, and clean your dishes with boiled water, too.

• Continue visiting rva.gov and following our social media pages for up-to-date information.

 

 

Esto es lo que ha ocurrido hasta esta tarde:

 

• El Departamento de Servicios Públicos ha creado un mapa más detallado e interactivo del área que actualmente se encuentra bajo el Aviso de Hervir el Agua. Al abrir el enlace a more detailed and interactive map haga clic en "View Impacted Area"

• El alcalde Danny Avula realizó una conferencia de prensa virtual a las 3 p.m. para proporcionar actualizaciones y responder preguntas de los medios. Estos son algunos de los puntos cubiertos:

• "Estamos en modo manos a la obra": El personal de la planta de agua está trabajando arduamente para mantener la presión del agua y renovar la presión del tanque de agua de Ginter Park.

• Los funcionarios de la ciudad han estado en estrecha conversación con socios regionales, las Escuelas Públicas de Richmond y los sistemas hospitalarios para determinar sus necesidades. RPS continuará comunicándose directamente con las familias, los estudiantes y el personal.

• Los establecimientos de servicio de alimentos deben consultar la guía del Departamento de Salud de Virginia para operar de manera segura durante un aviso de hervir el agua aquí: Pautas de emergencia para instalaciones de alimentos bajo un aviso de hervir el agua (BWA) - Departamento de Salud de la Ciudad de Richmond

• Es importante que los residentes recuerden que levantar o terminar una advertencia de hervir el agua requiere dos muestras de prueba diferentes que deben estar separadas por 16 a 24 horas. Cuando el sistema recupere la presión, lo anunciaremos y tomaremos la primera muestra para iniciar el proceso

• El alcalde Avula también compartió que "entiende totalmente" la frustración de los residentes. "Seguimos invirtiendo en el sistema, invirtiendo en nuestros protocolos e invirtiendo en nuestro personal para asegurarnos de que esto no vuelva a suceder. Estamos en modo de reconstrucción, hemos traído un nuevo liderazgo y se necesita tiempo para que todos los sistemas funcionen correctamente".

 

Puede ver la conferencia de prensa en su totalidad en este enlace (en inglés): YouTube page.

¿Qué debe usted continuar haciendo?

• Siga conservando agua. El uso de agua en Richmond aumenta alrededor de las 6 p.m. porque muchas personas regresan a casa y hacen las tareas domésticas o preparan la cena. Evita poner el lavaplatos o la lavadora de ropa y agradezcamos la lluvia por encargarse de regar el jardín.

• Si vive en un área afectada, planifique con anticipación la preparación de la cena. Use agua hervida o embotellada para lavar frutas y verduras, y limpie sus platos con agua hervida también.

• Continúe visitando el website rva.gov y siguiendo nuestras páginas de redes sociales para obtener información actualizada.

 

Update: May 27, 2025; 2:30 p.m.

Afternoon Update

Here’s what going on:

• Department of Public Utilities staff continue to work on restoring water production to full capacity.
• Mayor Danny Avula will be holding a virtual press conference today at 3 p.m. to provide updates and address questions.
• The City of Richmond will open its Emergency Operations Center (EOC) to coordinate efforts beginning at 2 p.m.

What should you be doing?

• Continue conserving water no matter where in the city you live. Waiting to wash dishes, do laundry, or flush toilets gives our water supply a chance to reach the required levels before we can begin testing to remove the Boil Water Advisory.
• Review guidance on how and when to boil water if you live in the impacted neighborhood. Tip: make sure you’re using boiled or bottled water for making beverages like infant formula, juice, coffee, or soda.

Esto es lo que está sucediendo esta tarde:

• El personal del Departamento de Servicios Públicos continúa trabajando para restaurar la producción de agua a su máxima capacidad.
•  
• El alcalde Danny Avula llevará a cabo una conferencia de prensa virtual hoy a las 3 p.m. para proporcionar información actualizada y responder a preguntas.
• La Ciudad de Richmond abrirá su Centro de Operaciones de Emergencia (EOC, por sus siglas en inglés) para coordinar esfuerzos a partir de las 2 p.m.

¿Qué deberías estar haciendo usted?

• Continúe conservando agua sin importar en qué parte de la ciudad viva. Espere para lavar los platos, lavar la ropa o descargar los inodoros le dará a nuestro suministro de agua la oportunidad de alcanzar los niveles requeridos antes de que podamos comenzar a realizar pruebas para levantar el aviso de hervir el agua.
• Revise la guía sobre cómo y cuándo hervir el agua si vive en los vecindarios afectados. Un consejo: asegúrese de usar agua hervida o embotellada para preparar bebidas como fórmula infantil, jugo, café o refrescos.

Update: May 27, 2025; 11:06 a.m.

City of Richmond Issues Boil Water Advisory for Customers in Some City Neighborhoods

Richmond, VA — The City of Richmond, in partnership with the Virginia Department of Health, has issued a localized Boil Water Advisory immediately and until further notice for all residents served by the Ginter Park Tank, which includes residents in the orange area of the map below. The map includes (among others) Byrd Park, Brookland Park, Carver, Carytown, Chamberlayne, the Fan, Ginter Park, Jackson Ward, Laburnum Park, the Museum District, the North Side, Oregon Hill, Randolph, Scott's Addition, VCU's Monroe Park campus, Windsor Farms, and parts of the city center. Some customers in this area may experience a total loss of water service, while others may experience varying degrees of loss in water pressure. Impacted residents are encouraged to take conservation steps immediately, and boil water before consuming it. The list of impacted residents may also expand as water usage continues; residents in all neighborhoods are encouraged to conserve water and to stay up-to-date at rva.gov or on the City's social media pages.

This advisory comes after the City's Water Treatment Plant experienced an operational issue in the early morning hours on Tuesday, May 27, and after the water system had been restored to full production. The filters reclogged after running at full production for over an hour. The resulting issue diminished pressure in the distribution system and has impacted the Ginter Park Tank, which provides water to residents in the area shaded in orange on the map. However, officials continue to monitor the timeline to restore the affected tank to full water pressure and will issue additional updates or advisories if needed.

As a cautionary measure, all residents are asked to conserve water to ensure all needs are met during this time. We will continue to monitor the situation closely and provide updates to our customers as new information becomes available.

City officials remain in close contact with the Virginia Health Department to assess and remedy the situation. Once the water pressure is back to normal in the impacted areas, Department of Public Utilities personnel will begin the process of flushing the system and subsequently lifting the Advisory.

The City will communicate new information as it becomes available through rva.gov and its social media pages (@rvagov on Instagram and on Facebook).

Below is a checklist for safe water use during this time:

• Do not drink tap water during this boil water alert.
• Do not drink from water fountains in parks, public or private buildings that receive water from the City of Richmond Department of Public Utilities.
• Do not use ice made from water today. Discard the ice and sanitize the ice machine and/or ice trays.
• Do not use tap water to make drinks, juices, or fountain soft drinks.
• Do not wash your dishes using tap water – use boiled water or use paper plates.
• Do not wash your fruits and vegetables with tap water – use boiled or bottled water.
• Do not brush your teeth with tap water -- use boiled or bottled water.
• Do not cook with tap water, unless your food will be boiled vigorously for three minutes.

Temporary water conservation tips:

• Eliminate or shorten shower times.
• Avoid unnecessary toilet flushes.
• Avoid washing clothes for as long as possible.
• Postpone washing dishes if possible.
• Check all faucets, shower heads and under cabinets for drips.

Please share this information with everyone in your household, local friends and family, and others who may have not received this advisory directly.

For more information on boil water advisories, visit the Virginia Department of Health Boil Water FAQs (click on "Information for Consumers.").

Impacted food service establishments should visit the Richmond and Henrico Health Districts' guidance page (rhhd.gov/bwa-fse) for next steps.

Update: The Department of Public Utilities has created a more detailed map for of the impacted area. You can find that map here. 

 

 

---

May 27, 2025

DPU staff followed new SOPs; no impact to drinking water safety.

Richmond, VA — The City of Richmond's Water Treatment Plant experienced an operational issue in the early morning hours on Tuesday, May 27. Due to high turbidity in the system, some of the plant's filters clogged, temporarily reducing finished water production. Despite the reduction, the plant continued to produce enough water to maintain safe system pressure levels — above the threshold that would have required a boil water advisory.

City officials were in contact with the Virginia Department of Health and regional partners shortly after midnight and throughout the morning. Emergency response Standard Operating Procedures (SOP) instituted following the week of January 6 — including new communication SOPs — were successfully followed by staff on site. As per SOPs, DPU and City considered issuing a localized boil advisory, but, after a thorough assessment, it was determined that no advisory was necessary.

"This incident showed that our emergency response standard operating procedures worked as planned. We communicated in a timely manner with our regional and state partners and recovered production quickly," said Mayor Danny Avula. "That said, we'll take a hard look at what happened and identify any future improvements needed."

The Department of Public Utilities will investigate the root cause of this incident. Follow @rvagov on social media or visit rva.gov for future updates.

May 23, 2025

Impacted taxpayers can call the lender to verify payment in 10-14 days

Richmond, VA — Today, the City of Richmond's Department of Finance completed sending real estate tax bills to mortgage lenders. For taxpayers whose lenders typically pay the bill on their behalf, no further action is required. Taxpayers who directly pay their real estate tax bill should do so before June 16.

Once lenders receive the bill, they will typically remit payment to the City of Richmond within one business week. Taxpayers can call their lender to verify payment in 10-14 days.

If you have already paid your real estate tax bill and your lender also pays this year's bill, you can request a refund from the Department of Finance by following the below steps:

1. Visit rva311.com
2. Search for "real estate" in the search box
3. Tap "Real Estate Taxes" in the "Create a Request" menu that pops up
4. Tap "Continue" in the Real Estate Taxes overview screen
5. Fill out the form as follows:
   • Subtype: "Refund"
   • Inquiry for current year or prior year?: "Current Year"
   • Requesting research or real estate payment refund?: "Refund Request"
   • Description or Justification for Request: E.g. "I paid my real estate tax bill and so did my lender. I would like to request a refund."
   • Upload Images: If possible upload an image of your payment and an image of your bank's payment.

If you need assistance with any of these steps, please call 311.

Mayor Danny Avula has also committed to bringing in an external expert to review the Department of Finance's processes and procedures. Additionally, the City is planning to update impacted taxpayers directly via mail and/or email as soon as possible.

Departamento de Finanzas realiza el envío de facturas de impuestos sobre bienes raíces a compañías hipotecarias

Los contribuyentes afectados pueden llamar a su compañía hipotecaria para verificar el pago dentro de 10 a 14 días

Richmond, Virginia — Hoy, el Departamento de Finanzas de la Ciudad de Richmond completó el envío de facturas de impuestos sobre bienes raíces a las compañías hipotecarias. Para los contribuyentes cuyas compañías hipotecarias generalmente pagan la factura en su nombre, no se requiere que tomen ninguna acción adicional. Los contribuyentes que pagan directamente su factura de impuestos sobre bienes raíces deben hacerlo antes del 16 de junio.

vez que las compañías hipotecarias reciben la factura, generalmente remitirán el pago a la ciudad de Richmond dentro de una semana hábil. Los contribuyentes pueden llamar a su compañía para verificar el pago dentro de 10 a 14 días.

Si ya ha pagado su factura de impuestos sobre bienes raíces y su compañía hipotecaria también paga la factura de este año, puede solicitar un reembolso al Departamento de Finanzas, llamando al 311 o 804-646-7000 y oprima 2 para atención en español.

El alcalde Danny Avula también se ha comprometido a traer a un experto externo para revisar los procesos y procedimientos del Departamento de Finanzas. Además, la Ciudad proporcionará información actualizada a los contribuyentes afectados a través de comunicaciones por correo postal y/o correo electrónico lo antes posible.

May 23, 2025

DCAO Sharon Ebert to Serve as Acting CAO

Today, Mayor Danny Avula announced his nomination of Sharon Ebert to serve as Acting Chief Administrative Officer (CAO). She currently serves as the Deputy CAO (DCAO) for Planning & Economic Development.

Ebert manages several City agencies including Housing & Community Development, Economic Development, Planning & Development Review, Minority Business Development, and the Office of Sustainability. Under Ms. Ebert's tenure with Richmond, she has overseen the adoption of the Richmond 300 – A Guide for Growth and helped guide the re-organization of the City's Permitting and Inspection Bureau. Ms. Ebert has been instrumental in orchestrating the redevelopment of the city-owned 67-acre Diamond District, as well as the planning and redevelopment of the City Center Innovation District. She has over 40 years of professional experience in design, construction, urban planning, affordable housing, and economic development. She joined the City of Richmond in March 2019.

City Council will vote on her confirmation at its scheduled June 9th meeting.

"Sharon has a whip-smart, encyclopedic knowledge of what makes cities work," said Mayor Danny Avula. "I'm so thankful she's willing to step in for a short time before our new CAO officially starts. I know we're in good hands."

Henrico's Deputy County Manager for Administration to Serve as Richmond's Acting DCAO of Finance & Administration

On loan from Henrico County, W. Brandon Hinton will serve as the City's Acting DCAO for Finance & Administration.

Hinton is Henrico County's Deputy County Manager for Administration. He began his decades-long career of public service with Henrico County as an entry-level budget analyst in 2003, was named Director of the Office of Management and Budget in 2012, and was promoted to his current role in 2018.

Hinton will return to the County later this summer.

"When I reached out to the County Manager to see if he'd be open to loaning us Brandon for a couple of months, he had absolutely zero hesitation. His willingness to lend a hand and Brandon's willingness to serve his neighbors in Richmond are a great example of what we can accomplish when we work together," said Mayor Danny Avula.

Sabrina Joy-Hogg currently serves as Richmond's Interim CAO and DCAO of Finance & Administration and will do so until her last day with the City on June 6.

Mark your calendars: June 6

After a competitive national search, Mayor Danny Avula will introduce Richmond to his CAO appointee on June 6. City Council will vote on confirmation of the nominee at Council's meeting on June 9.

"Richmond, get excited! I cannot wait for you to meet your new CAO! You're going to love them, and we're going to do great things together," said Mayor Danny Avula. "I promised to conduct national search for a top-talent CAO, I've kept that promise, and I know this one is a home run."