Contact Us

730 E. Broad Street, Suite 900
Richmond, VA
23219 USA

Fax # (804)646-5299
Toll-Free (Outside Central Virginia): (888)288-2781

Office Hours: By Appointment Only
Monday - Friday
9:00 a.m. - 5:00 p.m.


RRS logo

Due to the recent health situation, (COVID-19), RRS is taking precautionary measures.

If you need assistance with a retirement issue, please call (804) 646-5958 and leave a message. Our goal is to return all calls within 24 hours.

You can also e-mail We are monitoring emails and voice mails on a daily basis.

Please note that any in-person services at our office are by appointment only. We will continue to process retirements and pay retiree benefits.

Thank you for your patience and understanding.                            

The Richmond Retirement System (RRS) administers the defined benefit pension plan and the defined contribution plan covering general and sworn employees of the City of Richmond, VA.  RRS provides retirement, disability retirement, and survivor benefits for over 4,000 members.  Our website provides easy, instant access to information about RRS benefits and services.

Each phase of your retirement life is and will be different, with its challenges and what-ifs. Some you might expect, while others might be surprising. We care about helping you to prepare yourself for those what-ifs. We care about customer satisfaction as it relates to your Richmond Retirement System (RRS) benefits. We hope this will make all the difference.

Retirees:  If you would like to review your paystubs, please log in to RAPIDS at the link below.

RAPIDS Retiree Self Service


Feel free to visit the social security administration or the IRS websites at the links below.

Social Security

Internal Revenue Service

***Important Information on the Health Assessment Initiative from July 1- August 31, 2022.  Please click here.

****Special Announcement on Open Enrollment:

For important information about open enrollment, please click here.

The Open Enrollment period will be November 1-19, 2021 for calendar year 2022 Benefits.

This page contains information related to Open Enrollment and your plan options.

The Benefits Team is available to you by phone, email or virtual meeting.

  • By phone (804) 646-5660 from 8:00am to 5:00pm weekdays except the Holidays on 11/02/2021 and 11/11/2021

  • By emails directly or to by using the subject line "Open Enrollment"

  • By Microsoft Teams Meeting by making an appointment on Teams or attending one of the Q&A sessions listed below

Below are the links to our What's New Q&A Sessions.  These are ideal for those who have a quick question or are short on time.  Click on the link below to join a session.  Then ask your question (or wait your turn if someone is ahead of you) and a Benefits Team member will answer.

Session 1:  November 3, 2021, Wednesday, 12:00pm to 1:00pm

Session 2:  November 5, 2021, Friday, 11:00am to 12:00pm

Session 3:  November 8, 2021, Monday, 12:00pm to 1:00pm

Session 4:  November 10, 2021, Wednesday, 2:00pm to 3:00pm

Session 5:  November 12, 2021, Friday, 11:00am to 12:00pm

Session 6:  November 16, 2021, Tuesday, 3:00pm to 4:00pm

Session 7:  November 18, 2021, Thursday, 11:00am to 12:00pm

To join of of these sessions:  Click here to join the meeting Or call in (audio only) +1 804-316-9457,,943141143#  Phone Conference ID: 943 141 143#


The open enrollment video is attached below.  Please watch the video for a broad overview and general information regarding Open Enrollment and your benefit plan options.  The link to the Open Enrollment video can be found below and is just under 30 minutes.

2022 City of Richmond Open Enrollment Presentation


City Benefits

Chapter 22 - Code of City of Richmond - Section of City Code that governs City of Richmond retirement benefits and retirement benefit administration

City of Richmond Department of Human Resources -- Information about benefits and employment with the City of Richmond.

Mission Square Retirement -- provides account access to City of Richmond 401(a) Defined Contribution and Deferred Compensation plan members. Employees can manage their accounts online by changing allocations, transferring funds and more. Online tools include a retirement planning calculator, an asset allocation model and a hypothetical investment growth calculator.