Public Utilities
Inside Public Utilities
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PromisePay Payment Plan Terms Changes

Beginning September 1, 2025, updates to the City of Richmond Department of Public Utilities PromisePay payment plan terms will go into effect to support the upcoming transition to a new customer portal in early 2026.

Forms
The City's LeadFreeWater Program Needs Your Participation

Submit information about your home’s service line through our online self-reporting survey.

News
Latest DPU News

Read up on the latest in DPU news and happenings. Be sure to check back.

Inside Public Utilities

Icon 3 Megaphone
PromisePay Payment Plan Terms Changes

Beginning September 1, 2025, updates to the City of Richmond Department of Public Utilities PromisePay payment plan terms will go into effect to support the upcoming transition to a new customer portal in early 2026.

Forms
The City's LeadFreeWater Program Needs Your Participation

Submit information about your home’s service line through our online self-reporting survey.

News
Latest DPU News

Read up on the latest in DPU news and happenings. Be sure to check back.

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.