Contact Information:
City of Richmond Social Services
300 E Franklin Building
300 E. Franklin Street
Richmond, VA
23219 USA
Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)
Adult Protective Services:
(804) 646-7405
After normal business hours (888) 832-3858
How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov
Fax a paper application to: (804) 646-7018
Locations:
Downtown:
300 E. Franklin Building
300 E. Franklin Street
Richmond, VA 23219
South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745
Division of Children, Families and Adults (CF&A)
The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.
Adult Protective Services
Adult Protective Services investigates reports of abuse, neglect, and exploitation of adults 60 years of age or older, and incapacitated adults age 18 or older. If protective services are needed and accepted by the individual, a wide range of services to stop the mistreatment or prevent further mistreatment are available. These services include social and legal services, emergency assistance and assistance in obtaining other forms of substitute decision making, including guardianship.
For more information about Adult Protective Services, or to report suspected abuse, neglect or exploitation during regular business hours, please call (804) 646-7405.
If you are attempting to report a concern after business hours or a concern about an adult who does not live in the Richmond City area, please call (888) 832-3858.
Find an Assisted Living Facility.
Financial Exploitation Resources
