Statement from Richmond Department of Transportation Director Andy Boenau
"On behalf of the City of Richmond Department of Transportation, I want to express our concern for the people injured during yesterday morning’s incident at the temporary GRTC Downtown Transfer Station. We are grateful that the injuries reported were not life-threatening, and our thoughts remain with those who were affected.
We want to thank the quick actions of first responders, including Richmond Police, Richmond Fire and Richmond Ambulance Authority, and emergency personnel who responded immediately, cared for those injured, secured the area, and helped restore safe conditions. We also recognize the outstanding work of GRTC staff, who maintained transit operations during a challenging emergency event and worked diligently to minimize disruptions for riders.
A bus trip is an extension of a walking trip, which means transit operations and pedestrian safety are closely linked. The City remains focused on improving safety throughout Richmond’s transportation network, particularly in high-activity transit areas where thousands of people walk, wait, and transfer every day.
This incident occurred at the temporary Downtown Transfer Station, a facility that continues to play a critical role in connecting riders while Richmond and GRTC advance plans for a permanent Downtown Transit Hub immediately adjacent to the current site. The future transit hub represents an important investment in safe, reliable access to increase the comfort of the riders' experience. We look forward to continued progress on this transformative project, which will provide modern facilities designed to better serve both transit riders and the surrounding region for decades to come.
As part of ongoing efforts to evaluate operations and enhance safety, the Downtown Transfer Station will undergo a full safety review and targeted improvements. To support this work, additional planned closures of the transfer station will occur from August 31, 2026, through September 11, 2026. During this period, bus routes will continue operating from designated temporary transfer locations nearby.
Before the closure begins, riders will receive a detailed map showing where each route will stop within the temporary transfer area, and signage will be installed throughout the area to help customers navigate the temporary changes. We encourage people to pay close attention to posted information and GRTC service announcements during this period.
We thank everyone for their patience and understanding. The City of Richmond and GRTC remain committed to providing a safe, reliable access to all the places Richmond offers while continuing to invest in the long-term improvements that will strengthen transit service throughout our region."

