City News

Press Releases and Announcements

Richmond CAO to Host September 8 Billing and Customer Service Working Session with DPU

Limited availability for customer service staff  

The Department of Public Utilities (DPU) is committed to continually improving the quality, accuracy, and responsiveness of its billing and customer service operations. As part of this ongoing effort, on Tuesday, September 8, from 12:00 to 2:00 p.m., a limited number of DPU billing and customer service staff will be available while team members participate in a working session with Chief Administrative Officer Odie Donald II. This session will focus on strengthening internal processes and enhancing the overall customer experience.

During this two-hour period, customers may experience minimally longer-than-usual wait times when contacting DPU for billing or customer service support. Normal staffing levels will resume immediately following the meeting at 2:00 p.m., ensuring full-service availability for the remainder of the day.

DPU appreciates the community’s ongoing patience and understanding as we take deliberate steps to improve service delivery and better meet the needs of our customers. These efforts reflect our ongoing commitment to deliver the modern, dependable utility experience customers expect and deserve.

DPU Announces Fall 2026 Citizens Academy

The City of Richmond Department of Public Utilities (DPU) is now accepting applications for the Fall 2026 Citizens Academy. This is an interactive series that gives residents a behind-the-scenes look at the essential services that help keep Richmond running every day. 

The four-week program invites participants to meet the teams who deliver water, wastewater, stormwater and natural gas services across the city. Through facility tours, hands-on demonstrations andpresentations fromindustry professionals, residents will gain a deeper understanding of how DPU provides essential services, protects public health, supports growth and responds to community needs. 

Citizens Academy is designed to be informative, engaging and accessible for residents who want to learn more about their utilities.   

Sessions will be held weekly on Tuesdays throughout October: 

Date Time
Tuesday, October 6 5 p.m. – 7 p.m.
Tuesday, October 13 5 p.m. – 7 p.m.
Tuesday, October 20 5 p.m. – 7 p.m.
Tuesday, October 27 5 p.m. – 7 p.m.

Locations and detailed session information will be shared with registered participants. 

Because the Academy builds week-to-week, participants are requested to attend all sessions to get the full experience.Applications will be reviewed and selected to ensure representation from across Richmond’s City Council districts. Residents from all areas of the city are encouraged to apply.   

Ready to learn how your utilities work? 
Apply for the Fall 2026 Citizens Academy using the link below. 

2026 Fall Citizens Academy Application 

City of Richmond announces Labor Day closures

The City of Richmond will close in observance of Labor Day on Monday, September 7. We will reopen on Tuesday, September 8. Scroll through for information about City service schedules during the holiday weekend. 

For the full city holiday calendar, please visit the Holiday Closings page .   

  • There will be no trash collection or bulk and brush collection on Monday, September 7. All collections will be delayed by one day. Collections scheduled for pick-up on Monday will be picked up on Tuesday and so on through Friday, September 11.  
  • The East Richmond Road Convenience Center (ERRCC) Landfill, located at 3800 East Richmond Road, will be closed Saturday, September 5, and Monday, September 7. ERRCC will reopen on Tuesday, September 8.
  • Recycling will not be collected on Monday, September 7. Collections  will be delayed by one day. Collections scheduled for Monday will be picked up on Tuesday and so on through Friday, September 11.
  • All Richmond Public Libraries are closed on Monday, September 7, and will reopen on Tuesday, September 8. 
  • RVA311 will be open Saturday, Sept. 5, and will be closed on September 7. The public will have 24/7 access to self-service via RVA311.com and mobile apps. RVA311 will reopen on Tuesday, September 8.
  • Richmond Public Schools are closed on Friday, September 4, and Monday, September 7. Schools will reopen on September 8.
  • All Parks and Rec offices and community centers are closed Monday, September 7 and will reopen on September 8.
  • Outdoor Pools will operate 1 – 7 p.m. on Monday, September 7, for their last swim.
  • The Department of Public Utilities Call Center is closed Monday, September 7 and will reopen Tuesday, September 8. For utility emergencies, customers should call 804-646-4646, stay on the line, and press Option 1. For gas leaks, leave the area and call 911. 
  • Richmond Animal Care and Control will be closed on Monday, September 7. RACC will reopen by appointment only on Tuesday, September 8, and will have regular walk-in hours on Wednesday, September 9.

Office of Elections | Closure Notice

The City of Richmond Office of Elections will be closed from 1:00 p.m to 5:00 p.m. on Thursday, September 3, 2026 for a staff meeting. 

Please plan accordingly. We appreciate your understanding. 

For voter and election information, visit: rva.gov/elections or email [email protected]

election office closure notice information

Office of Elections | Electoral Board Meeting

This notice is being provided to alert the public that an Electoral Board meeting is scheduled.

Date: Wednesday, September 16, 2026
Time: 10:00 a.m.
Location:
City of Richmond Office of Elections
2134 W. Laburnum Avenue
Richmond, VA 23227
2nd Floor Conference Room

The agenda for this meeting will be posted once it has been reviewed and approved by the Electoral Board. Please note that the agenda is subject to change. Items may be added, removed, or modified prior to or during the meeting, as permitted by law.

Members of the public who wish to speak at the meeting must submit their request by email to Executive Assistant, Caitlin Shelton, at [email protected] no later than Tuesday, September 16, 2026 at 4:00 p.m.

This meeting will be recorded.

Additional updates related to meeting logistics will be communicated as necessary.

Agenda

 

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Members of the public may attend this meeting in person or join remotely using the options below.

 

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