Contact Us


900 East Broad Street, Room 1100
Richmond, Virginia 23219

Fax #: 804-646-7927

Office of Performance Management

The Office of Performance Management was created to instill a long-term culture of accountability and success by:

  • Setting and achieving organizational goals
  • Utilizing data to inform decision-making regarding Performance Measures
  • Aligning resources in a matter consistent with organizational priorities 
  • Delivering quality services
  • Being responsive to the concerns and needs of residents
  • Being a satisfying place to work for strong employees


Functions of the office include:

  • Coordinating Strategic Planning, Policy and Internal Reform Implementation
  • Implementing Performance-Based Budgeting
  • Assessing organizational challenges (for internal services)
  • Leading implementation of additional internal reforms identified by Performance Review and/or ongoing assessments