Accessibility Statement
The City of Richmond is dedicated to ensuring that all residents, visitors, and employees, including those with disabilities, have equal access to our services, programs, and information. We are committed to providing electronic communication that is accessible to the widest possible audience, regardless of technology or ability..
Digital Accessibility
Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) at the AA level, focusing on four key principles: perceivable, operable, understandable, and robust. This ensures our online content is accessible to individuals with auditory, cognitive, neurological, physical, speech, and visual disabilities.
Accessibility Practices
To maintain and improve accessibility, we implement the following practices:
Design: We prioritize understanding our users' needs, employ a mobile-first approach, conduct heuristic evaluations, and utilize a design library that leverages WCAG 2.1 AA components. New prototypes use vetted patterns, and we conduct usability testing with people with disabilities.
Development: Our codebase leverages elements tested for accessibility, adheres to WCAG 2.1 AA standards, and undergoes automated accessibility testing to identify and correct errors.
Content: We use automated accessibility testing when updating content and follow the City's accessibility checklist for manual testing.
Assistive Technology
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and encounter difficulties accessing information on our website, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.
We welcome your feedback on the accessibility of our services. If you encounter any barriers or have suggestions on how we can improve accessibility, please contact us at CityWebManager@rva.gov.
Title VI Compliance
In accordance with Title VI of the Civil Rights Act of 1964, the City of Richmond prohibits discrimination based on race, color, sex, age, disability, or national origin in programs and activities receiving federal financial assistance. For more information or to file a complaint, please contact us at CityWebManager@rva.gov.
Limited English Proficiency (LEP) Plan
The City is committed to making its services, programs, and activities accessible to everyone, regardless of language barriers. As a recipient of federal funds, we are required by federal law to plan for and provide LEP individuals with meaningful access to city services, programs, and activities. https://www.rva.gov/immigrant-engagement/language-access
Contact Information
For assistance or to request accommodations, please contact: 311
