Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

ES&I Division links

Auxiliary Grants (AG)

Provide short-term supplemental income to individuals who are receiving Aged, Blind, and Disabled or Long Term Care services.

Child Care

Provides financial assistance for child care to families with children.

Children's Health Insurance (FAMIS)

Provides Virginia health insurance for children under the age of 19, living in families that earn too much to qualify for Medicaid.

Emergency Assistance (EA)

Provides short-term, limited financial assistance to individuals and families with children following a fire, natural disaster, or housing crisis.

Energy Assistance

Provides financial assistance to households with immediate heating and cooling needs.

General Relief (GR)

Provides financial emergency assistance for services that are not covered by other means.


Covers the costs of doctor visits, hospital care, mental health, prescriptions, and other medical services. RDSS evaluates eligibility and provides many different forms of Medicaid,
such as Aged Blind or Disabled, Long Term Care, Medicaid Part D Costs, Savings Program, Pregnant, and FAMIS (children's health insurance).

Refugee Assistance

Provides the same assistance programs as United States citizens, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP) and Medicaid.


Supplemental Nutrition Assistance Program (SNAP)

Formerly known as Food Stamps, SNAP provides nutrition assistance to low-income individuals and families in the form of an Electronic Benefit Transfer Card.

Supplemental Nutrition Assistance Program Employment Training (SNAPET)

Provides job readiness training and support.


Temporary Assistance to Needy Families (TANF)

Provides families with eligible children a monthly cash payment to meet their basic needs.

Virginia Initiative for Education and Work (VIEW)

Provides job training, work experience, and skills, as well as a caseworker to help participants gain employment.