Contact Us

Address: 900 E. Broad St.,
                 Room 115
                 Richmond, VA 23219

Phone:     (804) 646-4646
                 For gas leaks, leave the area and call 911

 

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Department of Public Utilities

The city of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.

DPU Icons

COVID-19

The City of Richmond Department of Public Utilities (DPU) & Richmond Gas Works is committed to the safety of all during COVID-19. The City of Richmond government is under a Phase 3 operating plan. Following CDC-recommended guidelines, DPU continues to focus on the health and protection of our customers as well as that of our technicians.  DPU’s services have expanded beyond emergencies, new consumer connections and restoration of water and gas services. We are providing additional support for billing inquiries and other account concerns. However, the moratorium on service disconnections for non-payment will continue. More information is detailed below. More more information and FAQs, click here.

DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.

Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.

Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.

The Values we operate under are:
Customer Satisfaction
Operational Excellence
Financial Growth and Stability
Employee Pride and Ownership

Utility Talk
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here. 

Utility Talk Summer 2020
Utility Talk Spring 2020
Utility Talk Winter 2019
Utility Talk Fall 2019
 

Annual Report
DPU produces an annual report for each fiscal year (July - June) which highlights the accomplishments over the year.

Annual Report 2017-2018
Annual Report 2016-2017
Annual Report 2015-2016

City of Richmond Department of Public Utilities
900 E. Broad Street
Room 115
Richmond, VA 23219

Customer Care Call Center:
For all your utility needs
804-646-4646
* For gas leaks, leave the area and call 911

Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
rva311.com

Media Inquiries and Speaker Requests:
804-646-5463

FOIA Requests:
804-646-5200