|Monday||8:00 am - 5:00 pm|
|Tuesday||8:00 am - 5:00 pm|
9:00 am – 5:00 pm **
|Thursday||8:00 am - 5:00 pm|
|Friday||8:00 am - 5:00 pm|
|** Opens late to allow for agent briefings|
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
Some things RVA311 does not handle
For Emergencies, residents should always call 9-1-1. The helpful guide below provides contact information for some other urgent issues currently not handled by RVA311.