Richmond, VA —  On Monday, July 6 crews began the repair process on the 36” water main in the canal. After utility lines were marked, three bypass pipes were installed within the canal to divert water in the canal around the work area. Work to excavate to the main is still underway with digging reaching depths of 5’ as of 2 p.m.  

It is too early to determine an updated timeline for the repair, which will also be contingent on factors such as weather. Progress updates will be provided each Friday on RVA.gov; the tentative schedule provided remains accurate as of today. 

For the most up-to-date information on utility work impacts in their area, citizens are encouraged to sign up for CivicReady to receive alerts. 

We appreciate the patience of all impacted customers throughout the water main break. Should customers experience issues with water pressure in their home they can call the DPU Call Center at 804-646-4646.