Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.


The Adoption Program strives to achieve and maintain adoptive placements for children in foster care whose parent's parental rights have been terminated. Children in the program may range in age from infant to 18, and the goal for the child must be adoption. Adoption assistance may be available to adoptive parents for services and support. 

A home study will be completed for a foster parent who wishes to adopt a foster child into their home. In addition to foster care case management services, adoption family service workers recruit adoptive families through advertising, adoption parties, and collaboration with other agencies. Staff also supervise adoption placements, make referrals, prepare court reports and attend hearings. 

For information on adoption services, please call (804) 646-7475