Contact Us

900 E. Broad Street
Richmond, VA
23219 USA

Hours: Mon - Fri (8 a.m. - 5 p.m.)

Phone No. 804-646-6430

Email: Ask Public Works

Public Information

DPW Traffic Alerts 

Traffic Advisories can also be found on the Department's Twitter page (

Closure Notifications

  • If you want to receive street closure notifications, please send an email to and we will add you to the street closure email distribution list.

Richmond's Guide to Being a Good Neighbor

Cover Image Photo This publication is a helpful guide that covers the responsibilities of both residents and the government in maintaining a safe, healthy, and vibrant neighborhood and a wonderful city in which to live.

This booklet summarizes select city ordinances as of June 2021 and is not meant to be a complete account of all ordinances. City Council often amends ordinances so it is important to check with the responsible department indicated to ensure there have been no changes since this booklet was published.

For questions, please contact our customer service team at RVA311 by dialing 3-1-1 or 804-646-7000, visiting, or using the RVA311 mobile app.

Download your copy of the publication here.

Media Advisories


  • Click DPW News to find current advisories 

Links to older Media Advisories

What We Do

Internal and external communications

  • News Releases
  • Street/Lane Closure Notifications
  • Promote DPW events and activities
  • Social Media
  • DPW Newsletter
  • Starnet Updates
  • updates
  • Attend/Address community, civic meetings

Department spokesperson (Public Information Manager)

  • Media Relations

Respond to resident’s inquiries

  • Research service complaints and update residents

Create advertising/education campaigns

  • Media Buys
  • Video Shoots
  • Script writing
  • Coordinate events campaigns with other agencies (internal and external)


Communications and Marketing Analyst
Paige Hairston