Department of Public Utilities
The city of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.
The City of Richmond Department of Public Utilities (DPU) & Richmond Gas Works is committed to the safety of all during COVID-19. The City of Richmond government is under a Phase 3 operating plan. Following CDC-recommended guidelines, DPU continues to focus on the health and protection of our customers as well as that of our technicians. DPU’s services have expanded beyond emergencies, new consumer connections and restoration of water and gas services. We are providing additional support for billing inquiries and other account concerns. However, the moratorium on service disconnections for non-payment will continue. More information is detailed below. More more information and FAQs, click here.
DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.
Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.
Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.
The Values we operate under are:
Financial Growth and Stability
Employee Pride and Ownership
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here.
DPU produces an annual report for each fiscal year (July - June) which highlights the accomplishments over the year.
City of Richmond Department of Public Utilities
900 E. Broad Street
Richmond, VA 23219
Customer Care Call Center:
For all your utility needs
* For gas leaks, leave the area and call 911
Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
Media Inquiries and Speaker Requests: