Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


DSS About Us

The Richmond Department of Social Services (RDSS) is comprised of several different branches with specific areas of expertise. Each of these branches house programs that help serve the citizens of Richmond. Programs and services provided by RDSS are funded through federal, state and local funds, in addition to other grants and donations. All funds are used to further progress our mission of improving the quality of life for all Richmond citizens..

DSS Administration

Shunda Giles, Director


Brinette Jones, Deputy Department Director, Senior - Children, Families, & Adults


Sarah Raring, Deputy Department Director, Senior - Economic Support & Independence


Misty Thompson, Deputy Department Director, Senior - Finance & Administration


Trina Louis, Policy Advisor


Brady Nemeyer, CSA Program Administrator - Children's Services Act


Branches of DSS

Children, Families & Adults (CF&A)

The Division of Children, Families, and Adults focuses on ensuring that families and children are safe and secure in their own homes, in foster homes, and throughout the community at large. Programs included within CF&A include Family Preservation, Child Protective Services, Adoption & Foster Care, Adult Services & Adult Protective Services, and others.


Children's Services Act (CSA)

The office of the Children's Services Act helps provide child-focused, cost-effective services to troubled and at-risk youth and their families. In collaboration with parents, private service providers, and other state and local agencies, they work to develop plans based on community and family based solutions. Their goal is to address the needs of at-risk children in their home, while keeping families together whenever possible.


Economic Support & Independence (ES&I)

The Division of Economic Support and Independence provides residents in need with tools and opportunities that promote economic stability. ES&I supplies tools and aid for those citizens who require assistance preserving their own health and well-being, while also equipping them with skills that encourage self-sufficiency. Programs housed within ES&I include Child Care, Medicaid, SNAP, TANF, and more.


Finance & Administration (F&A)

The Division of Finance and Administration ensures that the agency remains fiscally responsible by ensuring the appropriate use of funds and resources.


Fraud Unit

The Fraud Unit investigates reports concerning welfare fraud committed by those who receive benefits. Fraud investigators recover all debts incurred for all programs where benefits are issued. Investigations are conducted based on information received from citizens, RDSS staff, and other community partners. The information obtained may be used by the Commonwealth’s Attorney for prosecution. Fraud staff determines the amount of benefits to which the recipient was not entitled and seeks collections to reimburse the agency for those benefits. If you have any information regarding a case of suspected fraud, please report it to the RDSS Fraud Hotline at (804) 646-5707.