Is the City’s initiative and official portal for promoting information on how to access tools, services and resources in English and in other languages. The City of Richmond is committed to implement and ensure meaningful, affirmative, inclusive and purposeful access to City services to persons with Limited English Proficiency (LEP). We invite you to navigate this portal, where you will find information, tools and relevant resources about this initiative.

  • iSpeak Richmond Language Identification Guide 

  • iSpeak Richmond Card (Spa)

If you have any questions about iSpeak Richmond or the Language Access Plan, please contact the City's Language Access Coordinator, Roxana Talavera-Denson, at 804-646-0932 or by email roxana.talavera-denson1@rva.gov during office hours. 

If you wish to submit a complaint related to language access, please download and complete the form in the link below and submit it to askoire@rva.gov 

Click here to view Language Access Complaint Form.

OIRE provides interpretation and translation services in Spanish free-of-charge to all City Departments as well as some trainings listed below. 

• Language Access Services. OIRE staff provides Spanish/English interpretation during office hours. Interpretation in other languages and after-hours Spanish interpretation are available through United Language Group
• “Let’s Talk About” lecture series. OIRE hosts a monthly lecture featuring a guest speaker who will talk to City employees about his or her native culture.
• Workplace Spanish course. A 3-month course designed to help employees gain basic language skills in order to interact with Spanish-speaking City residents.
• Cultural Awareness Training. This is a course offered by OIRE designed to enhance employees’ ability to effectively serve Latino City residents.
• How to Work with Interpreters Training. This OIRE course is designed to instruct City employees in the protocols and ethical issues involved in providing services to Limited English Proficiency (LEP) residents using interpreters.
• iSpeak Richmond Orientation – This course is designed to increase awareness of and compliance with the Language Access Plan (LAP), HUD-COR Settlement Agreement, interpretation protocols, tools and documentation of interactions with LEP residents.

The following are tools for City employees to provide service to LEP customers.

• Click here to view the LEP Community Outreach Plan template 
• Click here to view Language Access Service Request Form 
• iSpeak Richmond Language Identification Guide 
• iSpeak Richmond Card (Spa)