Contact Us

911: Call if you can, text if you can't

Non-Emergency /
file a Police Report:

Business Phone:

Email us:

Employment contact:

Woody Winborn Jr.

804-646-5813 (office)



Emergency Communications - Facebook


The Richmond Department of Emergency Communications, Preparedness and Response (DECPR) is committed to providing excellent service as the "first of the first responders," answering and dispatching calls for service, as well as providing public safety infrastructure and helping Richmond to prepare for, respond to and recover from disasters. It provides rewarding careers to more than 110 full-time employees in a variety of positions.

Employees receive:

Job openings are listed on the City of Richmond Human Resources website, where applications may be submitted for any open position. For more information about employment, please email or call 804-646-5911.

Emergency Communications Officers: Apply today!

The Department of Emergency Communications, Preparedness and Response seeks ideal candidates with a passion for "Building the best Richmond" to fill positions for entry-level (no experience required) and experienced 911 Emergency Communications Officers. Emergency Communication officers answer and dispatch all 911 emergency calls, as well as nonemergency calls. They provide a lifeline for citizens in need, firefighters and law enforcement. The position includes a 10-week training course, and the pay starts at $22.78 per hour with full City of Richmond benefits. Three training courses are offered yearly, with applications accepted in winter, spring and fall.

Follow these steps to become a Communications Officer with the Richmond Department of Emergency Communications, Preparedness and Response:

1. Search for "Emergency Communications Officer" and complete and submit an application at the RVA Human Resources site

2. Successfully pass preliminary activities to include:

  • Preliminary background check phone interview
  • Remote online CritiCall® testing
  • Virtual Panel interview

3. Pass background testing:

  • Investigation interview
  • Record check
  • Polygraph test
  • Reference checks
  • Fingerprinting
  • Psychological evaluation
  • Drug Screen

4. You're hired!

5. Pass the 10-week Basic Dispatch Training Academy

6. Complete on-the-job training

  • Throughout your career with DECPR, you will have the opportunity to gain more advanced training and move up in pay and responsibility.

For more information

To learn more about employment with the Richmond Department of Emergency Communications, Preparedness and Response, you may email or call us at 804-646-5911.