City of Richmond Social Services
Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA
Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)
Adult Protective Services:
(804) 646-7405
After normal business hours
(888) 832-3858
How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov
Fax paper application to:
(804) 646-7018
Drop Box at Marshall Plaza
(900 E. Marshall Street)
Drop Box at Southside Plaza
(4100 Hull Street)
Downtown:
Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538
South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745
Richmond Department of Social Services
News and Announcements - Testing
City of Richmond Department of Social Services Cooling Stations
The City of Richmond has two cooling station locations for residents seeking relief from the heat during the day:
- Social Services Marshall Plaza Building, 900 E. Marshall Street, Richmond, VA
- Southside Community Service Center, 4100 Hull Street, Richmond, VA
Both locations will be open from 11 a.m. to 6 p.m. Monday through Saturday from June 7 to September 30.
All visitors must wear face coverings while in the building and maintain a safe physical distance of six feet from others. Seating will be arranged for the appropriate social distancing. Pets, with the exception of service animals, are not permitted.
For more information regarding cooling assistance services, city residents should contact the city’s Department of Social Services Fuel Assistance Office at (804) 646-7046.
Elderly residents with cooling related issues should contact Adult Services at (804) 646-7367. In the event of a heat related emergency, please call 911.
![Advisory Board Meeting](/sites/default/files/inline-images/Banner.jpg)
WHAT: The Richmond Department of Social Services will hold its Advisory Board Meeting electronically.
WHEN: Wednesday, March 16, 2022
WHERE: This meeting will be held through electronic communication means pursuant to and in compliance with Ordinance No. 2020-093, adopted April 9, 2020 by Richmond City Council.
This meeting will be open to participation through electronic communication means by the public and closed to in-person participation by the public. Board members and other staff will participate by teleconference/videoconference via Microsoft Teams.
Click here for a copy of the meeting agenda
Instructions on how to access the meeting are provided below.
Click here to Join the Microsoft Teams Meeting
Audio only option:
Dial: *67-804-316-9457
Confrence ID: 787 090 334#
(Note: Dialing *67 prevents your phone number from being displayed publically.)
Please mute your phone.
How to provide public comment on agenda items prior to the meeting
Citizens are encouraged to email comments in writing to Pamelia.Watts@rva.gov in lieu of speaking through audio or video means during the meeting. All written comments received via email prior to 12:00 P.M. on Wednesday, March 16, 2022, will be provided to all members of the Advisory Board prior to the beginning of the meeting and will be included in the record of the meeting.
When submitting your comments by email, be sure to include in your email address (i) your full legal name, (ii) any organizations you represent, and (iii) any economic or professional relationships that would be affected by the matter on which you are commenting.
The person responsible for receiving written comments is Pamelia Watts, staff to the Department of Social Services.
How to provide public comment regarding items on the agenda during to the meeting
If you are accessing the meeting by phone or via Microsoft Teams and you would like to speak during the meeting’s public hearing(s), you will be asked to do so during the meeting at the appropriate time, and the applicable time limits will be enforced. The meeting organizer will facilitate public comments.
Click here to download the Advisory Board Meeting Announcement
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