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How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| June 2024 | |
| Saturday June 1, 2024 | |
| Neighborhood Cleanup - Zone 10 including Broad Rock/Brookbury | |
| Friday June 8, 2024 | |
| Neighborhood Cleanup - Zone 11 including Worthington Farms | |
| Saturday June 15, 2024 | |
| Neighborhood Cleanup - Zone 12 including Westover Gardens | |
| Wednesday June 19, 2024 | |
| City offices closed for Juneteenth | |
| Saturday June 29, 2024 | |
| Neighborhood Cleanup - Zone 13 Stratford Hills/Willow Oaks | |
| Saturday June 29, 2024 | |
| Neighborhood Cleanup - Zone 14 Windsor Farms/University of Richmond/Far West End | |
| July 2024 | |
| Thursday July 4, 2024 | |
| City Offices Closed for 4th of July | |
| Saturday July 6, 2024 | |
| Neighborhood Cleanup - Zone 14 including Huguenot, Stony Point | |
| Saturday July 13, 2024 | |
| Neighborhood Cleanup - Zone 1 including Bellevue/Ginter Park/and Washington Park | |
| Saturday July 20, 2024 | |
| Neighborhood Cleanup - Zone 2 including Northside/Highland Park | |
| Saturday July 27, 2024 | |
| Neighborhood Cleanup - Zone 3 including Church Hill/Fulton | |
Business Unit