Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

Child Daycare Assistance

Families with children who need daycare may benefit from this child-centered, family-focused, childcare assistance program. The Department of Social Services provides child daycare assistance for children attending center-based and home-based programs licensed or registered with the Virginia Department of Social Services.

Apply for Child Daycare Assistance Online

Check or Renew Benefits/ Report Changes




Families with children under the age of 13 may be eligible for assistance if: 

  • They meet income eligibility criteria. 
  • The parents are in TANF or VIEW education and job training programs. 
  • The children are participating in Head Start. 

Families not participating in TANF or VIEW may be able to receive assistance by contributing only part of the cost for care.

Assistance is also available to families with children physically or mentally incapable of caring for themselves or under court supervision. 


Helpful Resources

Search for a Child Day Care Provider 
Learn About Child Day Care
Choosing Quality Child Care