Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

Foster Care

Foster Care manages the provision of services and treatment to a child who is in the legal custody of the Department due to abuse/neglect or the need for services. To be placed in foster care, the child must have been placed in the Department's custody by a Virginia court. Services are provided to the child and to the family to prevent further need for foster placement, and to achieve permanency.

For more information on the Foster Care Program, please call (804) 646-7502


Resource Family

The Resource Family Unit is responsible for the recruitment, training, support, and placement coordination for the Department’s foster and adoptive families. Members of this team recruit qualified families from the Richmond community and surrounding areas (within an hour radius) to serve as foster and/or adoptive parents to the children in care. 

The Department provides the following services to individuals interested in becoming a foster parent: 

  • Free Training 
  • One-on-one assistance from a family services worker to complete the process 
  • A series of home visits and interviews to help each family determine the type of child they feel they can best parent 
  • Monthly ongoing training and other special events throughout the year 

The Resource Family unit is also responsible for locating placements for children who enter foster care, or when a change in placement is required. 

If you are interested in finding out more about becoming a foster parent for the City of Richmond, please call (804) 646-KIDS (5437). 

To assess your readiness to foster please scan the QR code to complete additional information.