City of Richmond Social Services

Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA

Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858

How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov

Fax paper application to: 
(804) 646-7018
 

Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)

Downtown:
Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538

South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745
 

Richmond Department of Social Services

News and Announcements

Your destination for the latest news and announcements for Richmond Department of Social Services and partnering agencies and entities

Click here to open the RDSS News and Announcements page

Did you know you can check eligibility, apply for, review, renew and report changes to your benefits online? You can access CommonHelp from:

• Your personal computer
• A mobile phone or tablet with internet access
• A Richmond Public Library computer
• A RDSS facility computer kiosk

Visit commonhelp.virginia.gov today and skip the line!

OR

Apply over the phone by calling the New Enterprise Customer Call Center at (855) 635-4370

Our Programs

Children, Families, and Adults (CF&A)  

The Division of Children, Families and Adults focuses on ensuring that families and children are safe and secure in their own homes, in foster homes, and throughout the community at large.

Children’s Services Act (CSA)

The office of the Children’s Services Act provides child-focused, cost-effective services to troubled and at-risk youth and their families. In collaboration with parents, private service providers, and other state and local agencies, CSA develops community and family-based plans to address the needs of at-risk children in their home, keeping families together whenever possible.

Economic Support and Independence (ES&I)  

The Division of Economic Support and Independence provides residents in need with tools and opportunities that promote economic stability. ES&I supplies aid for those citizens who require assistance preserving their own health and well-being, while also equipping them with skills that encourage self-sufficiency.

In accordance with Federal law and the U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discriminating in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD).

To file a complaint of discrimination, write

USDA, Assistant Secretary for Civil Rights,
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, S.W., Stop 9410
Washington, D.C. 20250-9410