Contact Us - Main Street Station

Main Street Station

City of Richmond
1500 E. Main St.
Richmond, VA 
23219 USA 

Email: Crystal.Lowery@richmondgov.com
Event Inquiries: (804)646-1862
Facility: (804)646-3800

 

Main Street Station

Originally opened in 1901, Main Street Station has always been one of Downtown Richmond, Virginia's most visible landmarks. Once a bustling transportation hub, the station was closed in 1975 due to a decline in passenger rail service. The historic reopening of Main Street Station in 2003 marked the culmination of years of renovation to this landmark building, and the return of passenger train service to downtown Richmond.

In the years to come, future upgrades to the station will integrate bus, trolley, airport shuttle, taxi and limousine services. As Main Street Station is further transformed into a significant multi-modal transportation center, it is once again ready to serve as a gateway to the City of Richmond and the metropolitan region. Main Street Station will showcase Richmond as a vibrant destination city.

Broad Street Rapid Transit Study
A rapid transit study was completed examining ways to improve travel along a seven-mile stretch of Broad Street from Willow Lawn to Rocketts Landing. Rapid transit improvements reviewed included Bus Rapid Transit (BRT). BRT uses a combination of new routes, stations, and roadway improvements to provide a faster, more efficient transit service. To learn more about the BRT study, click above, or the Pulse Corridor Plan implementation, click below.

Pulse Corridor Plan Implementation
To learn more about the Department of Railroad and Public Transportation (DRPT) or the Greater Richmond Transit Company (GRTC), please follow the links below. 

The Main Street Station hours of operation are:

  • Monday to Friday, 6:00 a.m. to 8:00 p.m. 
  • Saturday & Sunday, 8:00 a.m. to 8:30 p.m.

 

FREE CONCERT SERIES AT MAIN STREET STATION - May 2023

Make plans to join us every Thursday in May from 5:30 to 8 p.m. and jumpstart your weekend with FREE music and lots of fun!

Details: Main Street Station, 1500 East Main Street - on the patio (located on the backside of the building). Rain location: inside the building.

Line-up:

• Legacy – May 4

• Mighty Joshua – May 11

• Inside Out – May 18

• Plunky – May 25

 

Image - Free Music at Main Street Station

 

Image - Free Music at Main Street Station Translated in Spanish

 

 

Filing ADA Complaints: Americans with Disabilities Act ("ADA") Compliance

Main Street Station's ADA Coordinator:

Crystal Lowery 
(804) 646-1862 Direct Line 
Crystal.Lowery@Richmondgov.com

Any person who believes himself/herself or any specific class of individuals to be harmed by failure to comply with the Federal Transit Administration (FTA) ADA Circular may, personally or through a representative, file a written complaint with the Main Street Station ADA Coordinator. A Complaint must be filed not later than 180 days from the date of the alleged discrimination, unless the time for filing is extended by the ADA Coordinator for the Main Street Station.

The Main Street Station Property and Facilities Manager is the designated ADA Coordinator for the Main Street Station. The Station's ADA Coordinator is a City of Richmond employee with an office located on site at the Main Street Station. The current Main Street Station Property and Facilities Manager and ADA Coordinator is Crystal Lowery.

The ADA Complaint Process is advertised on the Main Street Station website. The ADA Complaint process and ADA Complaint Forms are also available on site at the Main Street Station multimodal transportation center, first floor "Information" security counter which is manned during the hours the station is open. This Information security counter is located just inside of the Main Street entrance, 1500 E. Main Street Richmond Virginia, 23219.

The complaints are directed to the Main Street Station's ADA Coordinator, Crystal Lowery.

The Main Street Station ADA Coordinator will be responsible for maintaining the ADA Complaint log. ADA complaints will be logged in the ADA Complaint Section of the Operation and Maintenance Manual and the records will be maintained for five years minimum. In addition, all requests for the ADA Complaint process that are made in person on site, will be logged by the on-site security team. These logs will also be maintained for five years minimum in the ADA Complaint Section of the Operation and Maintenance Manual.

All ADA complaints received will be reviewed and discussed weekly during the Main Street Station Operation and Facilities Meeting on site at the Station. These meetings are attended by the Main Street Station ADA Coordinator, the hired operator for the Main Street Station, currently the RMTA, and the Project Manager for the design and construction of the Main Street Station, Jeannie Welliver.

NOTE: While there are many potential areas of noncompliance, some of the more common types of ADA complaints include:

  • Personnel refusing to allow a rider’s service animal in a station or on a vehicle
  • Accessibility assistance complaints or staff not trained on equipment
  • Comfort while waiting to board AMTRAK at the Main Street Station

The Main Street Station ADA Coordinator makes a prompt investigation whenever a compliance review, report, complaint, or any other information indicates a possible failure to FTA C 4710.1 Chapter 12. The investigation includes, where appropriate, a review of the pertinent practices and policies at the Main Street Station, and the circumstances under which the possible noncompliance occurred. To properly investigate complaints, the following information is typically requested:

  • Contact information (name, rider ID (if applicable), address, telephone, email, etc.)
  • Mobility aid used (if any)
  • Date, time, and location of the incident
  • Name(s) or ID numbers of agency employee(s) or others
  • Description of what transpired
  • Other documentation such as photographs

All complaints will be reviewed within 30 days.

All complaints received will be discussed in depth at the Main Street Station Weekly Facilities and Operations Meetings. These meetings are attended by the Main Street Station ADA Coordinator, the hired operator for the Main Street Station, the RMTA, and the Project Manager for the design and construction of the Main Street Station. If appropriate, the City's Law Department will be consulted as the complaint warrants.

The Main Street Station ADA Coordinator will keep track of dates throughout the complaint resolution process, including:

  • Date of receipt
  • Date of assignment for investigation
  • Video recordings from facility surveillance
  • Date of resolution
  • Date of communication to complainant, reference: FTA C 4710.1 Chapter 12 – Oversight, Complaints, and Monitoring Page 12-11

The matter is resolved by informal means whenever possible within 60 days and the informal response it documented and logged.

If, after an investigation, the Main Street Station ADA Coordinator finds reasonable cause to believe that there is a failure to comply with the Code of Federal Regulations Title 49, Subtitle A Part 27, the Main Street Station ADA Coordinator will inform the recipient and document that response in the Operations and Maintenance log book as aforementioned.

If the Main Street Station's ADA Coordinator determines that the matter cannot be resolved by informal means, action is taken as provided in § 27.125 Code of Federal Regulations Title 49, Subtitle A Part 27.

If an investigation does not warrant action pursuant to paragraph (d)(1) of this section, the Main Street Station ADA Coordinator so informs the recipient and the complainant, if any, in writing, within 60 days.

Documents will be filed on site for five years minimum by the Main Street Station ADA Coordinator as required by the regulation. Regardless of local policies for timelines, an optional good practice is to keep track of dates throughout the complaint resolution process, including:

  • Date of receipt
  • Date of assignment for investigation
  • Video recordings from facility surveillance
  • Date of resolution
  • Date of communication to complainant, reference: FTA C 4710.1 Chapter 12 – Oversight, Complaints, and Monitoring Page 12-11
  • Interviews with transit agency or contractor employees and other riders who may be witnesses to the incident

Use this map as a general overview of the area surrounding Main Street Station.

Main Street Station offers fenced, well-lighted parking facilities with pay-ticket machines directly across from and to the east of the station.

Parking rates for the Main Street Station are:

  • 1st hour free
  • $1.00 per hour
  • $5 hour maximum daily
  • $60 monthly **
  • The machines accept cash and credit cards only.

** Call Standard Parking at (804) 649-7275 to obtain a monthly permit for monthly parking.

Other public designated parking lots are identified on the map below and rates will vary.

Other public designated parking lots are identified on the Ridefinders Commuter Resources website and mobile application and rates will vary.

Main Street Station Parking

 

Amtrak

Schedules are subject to change without notice. Before you travel, please call (800)USA-RAIL or visitwww.amtrak.com to verify schedule.

Amtrak - Main Street Station (RVM)

Amtrak - Staples Mill Road Station (RVR)

Tickets

All ticketing is handled by Amtrak. There is no Amtrak personnel at Main Street Station. Tickets may be purchased at Main Street Station using Amtrak's Quik-Trak ticketing machine, online at www.amtrak.com, or by phone at (800) USA-RAIL. Tickets need to be paid for by credit card and can be sent to you in the mail.

Tickets may also be purchased on board the train or at many travel agencies. Many trains traveling to and from Main Street Station are reserved trains, so it is important to purchase a ticket in advance of departure.

Main Street Station offers two types of passenger rail service. Coach seating offers a reclining seat, fold-down tray for snacks or paperwork, and an overhead reading light. Business class also offers reserved, deluxe seating and complimentary non-alcoholic beverage service on short-to medium-distance trips.

Main Street Station has public transportation access through the GRTC Transit System. Please visit the GRTC websiteor call (803)358-GRTC, to get schedule and route information.

Passengers should arrive at Main Street Station at least 30 - 45 minutes before their scheduled departure. Be sure to allow time for parking and traffic.

Passengers should reconfirm departure times one day before travel, by calling (800)USA-RAIL, particularly if tickets have been purchased in advance.

To see if trains are running according to schedule, call (800)USA-RAIL or visit www.amtrak.com and click on "check train status."

Customers with disabilities, senior citizens, and others needing special seating, special assistance or special food assistance (72 hours of advance notice needed), must call Amtrak at (800)USA-RAIL as much in advance of travel as possible.

There is no checked baggage service at Main Street Station; only carry-on luggage is allowed.

Carry-on luggage is limited to two pieces per passenger. Luggage may not exceed a size of 28" x 22" x 14" and a weight of 50 lbs. Carry-on limits per passenger will not apply to items such as briefcases, purses, laptop computers, camera bags and diaper bags. For a complete list, please call (800)USA-RAIL or visit www.amtrak.com.

All carry-on baggage must be visibly tagged with the name and address of the passenger. Amtrak will not assume liability for carry-on baggage brought on board trains. Dangerous or illegal items, including all firearms and weapons of any kind, are prohibited onboard.

Amtrak accepts many special items onboard, such as baby strollers, bicycles, golf bags, musical instruments and skis, with a small handling charge. For more information, please call (800)USA-RAIL or visit www.amtrak.com.

Food and Beverage Services

Vending machines are available in the station. However, in the immediate area surrounding the station, there is a wide variety of neighborhood restaurants for travelers to enjoy.

Amtrak trains provide cafe cars offering sandwiches, snacks and beverages all day from early morning until late evening.

Passengers are not permitted to consume their private stock of alcoholic beverages on trains accessed by Main Street Station.

Smoking

There is no smoking in Main Street Station or on any non-overnight Amtrak trains; this includes all trains accessed at Main Street Station.

Animals & Pets

Trained service animals accompanying passengers with disabilities are the only animals permitted on Amtrak trains. Animals must be kept under the control of their owners at all times.

Charter Trains and Facility Station

Amtrak offers private charter trains for meetings, retreats, events or conventions with 20 or more passengers. We can customize a charter train based on the size of your group and individual needs. For more information, call (800)USA-RAIL or visit www.amtrak.com

Security

Passengers must provide photo identification when boarding trains. Acceptable forms of photo ID include a valid driver's license, passport, government agency ID and other specific forms of identification. Please call (800)USA-RAIL or visit www.amtrak.com for details.

Dangerous or illegal items, including all firearms and weapons of any kind, are prohibited onboard trains.

Main Street Station provides 24-hour on-site security as well as security call boxes in our public parking facilities.