City News

Press Releases and Announcements

Boil Water Advisory lifted in City of Richmond 

Posted Jan. 11, 2025

Boil Water Advisory lfited

Two rounds of laboratory tests confirm City water is free of harmful contaminants 

Today at 11:30 a.m., Mayor Danny Avula announced that the Virginia Department of Health has officially lifted the Boil Water Advisory for the City of Richmond. Following the results of two rounds of clean laboratory tests, the City’s water supply is confirmed safe for drinking. The Boil Water Advisories for Hanover, Henrico, and Goochland counties have also been lifted. 

“We have reached our goal, Richmond,” said Mayor Avula. “After an incredible amount of work by so many dedicated public servants — as well as regional, state, and federal partners — we have received the news we’ve been waiting for: With two rounds of clean test results, we have verified that our water is clean and safe for people to drink. Accordingly, I am pleased to announce the end of the boil water advisory. I also want to sincerely thank Richmonders for their patience and understanding throughout this challenging time.” 

“The Richmond and Henrico Health Districts have worked tirelessly to support the response to this challenging event. We appreciate the collaborations across state and local governments, as well as with community partners, to protect the health of the public during this time,” added Dr. Elaine Perry, Director of the Richmond and Henrico Health Districts. “In addition to our roles as public health workers, we are also residents, and we share our neighbors’ gratitude for thorough testing that ensures our water is safe to drink. We will continue to follow guidance from the city about water usage as we return to our normal habits, and we encourage people looking for additional health information to visit https://www.vdh.virginia.gov/richmond-city/.” 

“City Council deeply appreciates the hard work City workers, and regional and state partners have put in to restore safe drinking water to Richmond residents. We thank the Richmond community for coming together to support each other during this crisis. My colleagues and I look forward to collaborating with Mayor Avula and his team as we chart a path forward,” remarked City Council President Dr. Cynthia Newbille.  

Beginning Monday afternoon and continuing throughout the entire week, the City of Richmond; its regional, state, and national partners; and third-party experts have all been involved in the effort to lift the boil water advisory. 

Two rounds of testing, conducted 16 hours apart, are required to confirm water safety in these circumstances. The testing process involves collecting multiple samples from sites across the City water system. Collection of the first round of test samples began around 10:30 a.m. Thursday and clean results were received Friday afternoon. The second round of samples were collected Friday morning from 7:30-11:30 a.m. and test results were received Saturday at 11:30 a.m.  

The boil water advisory was issued on Monday, January 6, as a precaution to protect public health due to low or no water pressure in the distribution system. Testing conducted earlier in the week affirmed that even during the water service restoration process the city’s drinking water met or exceeded state and federal drinking water requirements. The city’s water system has 70,000 customer connections. These connections include a combination of single and multi-unit residential and commercial properties. 

People should be aware that water coming out of faucets may temporarily be cloudy due to trapped air bubbles as the system continues to normalize across the city. This is not unusual, and it does not pose a health risk. The water safety testing process involves certified laboratory assessment in which samples are evaluated over a 24-hour period to see if they contain contaminants such as harmful bacteria. 

Additional guidance for community residents about what to do now that the boil water advisory has been lifted can be found online here: https://www.rva.gov/press-releases-and-announcements/news/water-restoration-updates  

Moving forward, Mayor Avula is committed to conducting a comprehensive and transparent after-action analysis to better understand what happened at the water treatment plant. As envisioned, the process will include an accurate timeline of events, and identify recommendations on appropriate changes to policies, procedures, and infrastructure. In collaboration with City Council, the City will work with third-party experts to conduct the after-action analysis and will soon release more information about that process. 


Se levanta el aviso de hervir el agua en la ciudad de Richmond

Dos rondas de pruebas de laboratorio confirman que el agua de la ciudad está libre de contaminantes dañinos

Hoy a las 11:30 a.m., el alcalde Danny Avula anunció que el Departamento de Salud de Virginia ha levantado oficialmente el aviso de hervir el agua para la ciudad de Richmond. Tras los resultados de dos rondas de pruebas de laboratorio limpias, se confirma que el suministro de agua de la ciudad es seguro para beber. También se han levantado las advertencias de hervir el agua para Hanover, Henrico y Goochland.

"Hemos alcanzado nuestro objetivo, Richmond", dijo el alcalde Avula. "Después de una increíble cantidad de trabajo por parte de tantos servidores públicos dedicados, así como de aliados regionales, estatales y federales, hemos recibido la noticia que hemos estado esperando: con dos rondas de resultados de pruebas limpios, hemos verificado que nuestra agua es segura para beber. En consecuencia, me da gusto anunciar el fin del aviso de hervir el agua".

"Los Distritos de Salud de Richmond y Henrico han trabajado incansablemente para apoyar la respuesta a este desafiante evento. Apreciamos las colaboraciones entre los gobiernos estatales y locales, así como con los socios comunitarios, para proteger la salud del público durante este tiempo", agregó la Dra. Elaine Perry, Directora de los Distritos de Salud de Richmond y Henrico. "Además de nuestro papel como trabajadores de salud pública, nosotros también vivimos aquí, y compartimos la gratitud de nuestros vecinos por las pruebas exhaustivas que garantizan que nuestra agua sea segura para beber. Continuaremos siguiendo las pautas de la ciudad sobre el uso del agua a medida que regresemos a nuestros hábitos normales, y alentamos a las personas que buscan información adicional sobre salud a visitar https://www.vdh.virginia.gov/richmond-city/".

"El Concejo Municipal aprecia profundamente el arduo trabajo que los empleados municipales y los colaboradores regionales y estatales han realizado para restaurar el agua potable segura para los habitantes de Richmond. Agradecemos a la comunidad de Richmond por unirse para apoyarse mutuamente durante esta crisis. Mis colegas y yo esperamos colaborar con el alcalde Avula y su equipo mientras trazamos un camino hacia adelante", comentó la presidenta del Concejo Municipal, la Dra. Cynthia Newbille.

Desde el lunes por la tarde y durante toda la semana, la Ciudad de Richmond; sus aliados regionales, estatales y nacionales; y expertos externos han estado involucrados en el esfuerzo por levantar la advertencia de hervir el agua.

Se requieren dos rondas de pruebas, realizadas con 16 horas de diferencia, para confirmar la seguridad del agua en estas circunstancias. El proceso de prueba implica la recolección de múltiples muestras de sitios en todo el sistema de agua de la Ciudad. La recolección de la primera ronda de muestras de prueba comenzó alrededor de las

10:30 a.m. el jueves y los resultados limpios se recibieron el viernes por la tarde. La segunda ronda de muestras se recolectó el viernes por la mañana entre las 7:30 a 11:30 a.m. y los resultados de las pruebas se recibieron el sábado a las 11:30 a.m.

El aviso de hervir el agua se emitió el lunes 6 de enero como precaución para proteger la salud pública debido a la baja o nula presión de agua en el sistema de distribución. Las pruebas realizadas a principios de semana afirmaron que incluso durante el proceso de restauración del servicio de agua, el agua potable de la ciudad cumplió o superó los requisitos estatales y federales de agua potable. El sistema de agua de la ciudad tiene 70.000 conexiones de clientes. Estas conexiones incluyen una combinación de propiedades residenciales y comerciales de una o varias unidades.

Las personas deben tener en cuenta que el agua que sale de los grifos puede estar temporalmente turbia debido a las burbujas de aire atrapadas a medida que el sistema continúa normalizándose en toda la ciudad. Este es un resultado esperado y no representa un riesgo para la salud. El proceso de prueba de seguridad del agua implica una evaluación de laboratorio certificada en la que las muestras se evalúan durante un período de 24 horas para ver si contienen contaminantes como bacterias dañinas.

Puede encontrar orientación adicional para los habitantes de la comunidad sobre qué hacer ahora que se ha levantado el aviso de hervir el agua en línea aquí: https://www.rva.gov/press-releases-and-announcements/news/water-restora…

En el futuro, el alcalde Avula se compromete a realizar un análisis posterior a las acciones que sea exhaustivo y transparente para comprender mejor lo que sucedió en la planta de tratamiento de agua. Según lo concebimos, el proceso incluirá un cronograma preciso de los eventos e identificará recomendaciones sobre cambios apropiados en las políticas, los procedimientos y la infraestructura. La Ciudad trabajará con expertos externos para llevar a cabo el análisis posterior a las acciones y pronto dará a conocer más información sobre ese proceso.

Winter weather warning is currently in effect

Winter Weather AdvisoryWinter Weather Advisory

 

Attention, Richmond residents!

A winter weather warning is currently in effect, and snow is expected to move into the area after 8/9 PM tonight. Snow will quickly become persistent, with the heaviest snow expected to fall from 10 PM- 3 AM Saturday morning. Road temperatures are expected to be below freezing by the time snow begins. To ensure your safety during this winter storm, please consider the following important recommendations:

Avoid Travel if Possible: If you can, stay off the roads during the storm. The hazardous combination of snow and ice can make driving extremely dangerous. If you must travel, ensure your vehicle is equipped for winter conditions with appropriate tires and emergency supplies.  

Prepare for Potential Power Outages: With snow and ice accumulating on power lines and trees, there is a possibility of power outages. Plan ahead by having a backup emergency kit ready. Include essentials like blankets, non-perishable food, and bottled water. Ensure that all necessary devices are fully charged, including your cell phones and laptops.

Stay Informed: Keep yourself updated on the storm's progress by monitoring local news broadcasts, radio stations, and weather apps for the latest information. Pay attention to any advisories or updates that could affect your area, especially regarding travel conditions and emergency services.

Please take these warnings seriously and prioritize your safety and well-being.

Stay warm and stay safe, Richmond!

City Hall closed at 2:00 p.m. on Jan. 10

Posted Jan. 10, 2025

Effective 2:00pm today, City Hall is closed. Services offered in City Hall are also closed. However, other City locations and services continue.

City Hall is currently dealing with a significant drop in water pressure. While the exact cause hasn’t been identified yet, it is not indicative of a larger issue with the water distribution system. City engineers are ready to investigate, and we thank you for your patience as we work to resolve this.

Residents can still pay City bills at the EDI building at 701 North 25th Street, or South Side Plaza at 4100 Hull Street Road.

As a reminder, a grace period has been extended for bill due dates.

 

Testing Timeline

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Follow along as the City of Richmond checks off the list of steps necessary to lift the Boil Water Advisory.

 

Steps taken toward lifting the Boil Water Advisory 

✅  Drained flooded areas and repaired and replaced damaged and disabled equipment at the water plan (Jan. 6 and 7) 
✅  Restored water production to the necessary rate of more than 50 million gallons per day (Jan. 8) 
✅  Repressurized water system to the needed threshold of 20 psi (Jan. 9, 11 a.m.) 
✅  Started to run the first water sample test (Jan. 9, 3:00 PM) 
✅  Complete second water sample collections (Jan. 10, 11:15 AM)
✅  Run the second water sample test (Jan. 10, 1:00 PM)
✅  Pass the first water sample test  (Jan. 10,  3:00 PM)
✅ Pass the second water sample test (Jan. 11, 11:30 AM)

Public water distribution sites

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Jan. 10, City water distribution ends at 6 pm. On Jan. 11, the National Guard will take over water delivery for those in need throughout the remainder of the Boil Water Advisory.

For residents who still need water delivered through Jan. 11, please call 3-1-1 with your address. Saturday hours: 9 a.m. - 1 p.m.

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