RPD Shoplifting Operation
Shoplifting Operation
With increased presence and varied tactics, RPD's anti-shoplifting operation is resulting in multiple arrests and charges.
With increased presence and varied tactics, RPD's anti-shoplifting operation is resulting in multiple arrests and charges.
~ Items for Collection ~
Paper Document Shredding
Electronics (various fees apply)
Household Hazardous Waste Items (HHW)
Information on recycling or the event, please visit us online at www.rva.gov/public-works/clean-city-commission or email us at [email protected]
We’re Social! For updates on DPW-related projects, activities and events visit us on X @DPW_RichmondVA or visit the Clean City Commission’s Instagram page @rvacleancitycommission
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The City of Richmond Department of Public Utilities (DPU) is providing the following updates related to its new billing system and customer service operations.
DPU has made significant progress on verifying customer accounts that have not yet received bills. Currently there are approximately 60 bills that have not been sent within a 30-60 day window. DPU expects these bills to be validated over the weekend and customers will begin to receive them next week. As this verification occurs, customers who did not receive a bill, may receive two bills close together or one bill with two months of charges, depending on their bill date. If this results in a financial hardship, customers are encouraged to enroll into a payment plan to allow additional time for payment and avoid any late fees.
All payment processing issues related to the conversion to the new billing system have been corrected. Any payment delays for payments received in May or June due to missing or incorrect account numbers have been identified and are being applied to accounts. These updates will occur over the weekend and will be reflected on accounts next week.
Customers who experience payment processing delays are likely due to incorrect account numbers on checks or other payment methods. These types of delays are typical but are required to be investigated on a case-by-case basis to ensure funds are correctly applied to their account.
Customers who believe they may have a billing or payment issue should contact DPU at 804-646-4646 during normal business hours or email [email protected] and provide payment confirmation for validation.
The Department of Public Utilities remains committed to providing updates as additional progress is made and appreciates customers' continued patience as these improvements are completed. Progress thus far includes:
Progress thus far includes:
8/7, All bill-formatting issues have been resolved.
8/7, Additional bill improvements related to how meter reads are displayed on bills have been implemented.
8/7, An additional 17 customer service agents will be onboarded Monday, August 10. Once training is completed for this new cohort they will be assigned to complete start, stop, and transfer of service requests. The prior cohort of 15 agents will then begin the next tier of training to support additional call requests.
7/31, Customers calling to start, stop, or transfer service can now select Option 4 to be routed for direct assistance.
7/31, Call-center wait times continue to decrease due to the addition of 15 customer service agents trained to complete requests for starting, stopping, and transferring service.
7/31, Additional staff are working customer service tickets to address online inquiries to provide quicker turnaround times for customers. As a result, DPU has addressed 95 percent of the online account inquiries entered in June and July, the remaining 5 percent are actively being addressed. To avoid wait time, customers can send an email to [email protected] for non-urgent requests.
7/31, MyHQ and EZ-PAY portals have been updated. Account and summary information has been corrected.
7/31, Payment reminders have been updated and include a link to a payment portal.
Customer Reminders
As part of the new billing system:
All customers have been assigned new 10-digit account numbers.
Any customer using bill pay through a financial institution should update their account number with that institution to ensure correct processing and prevent any delays.
Customers who pay through MyHQ do not need to update their account number.
A new online account lookup tool is available.
Customers can find the latest information, including how to locate their new account number, by visiting go.rva.gov/dpubillupdates or by following DPU's official social media channels.
What's this? On significant observations, Richmond's Mayor or City Council--or sometimes both together!--release a proclamation to affirm the City's recognition of and commitment to the particular observation. Ahead of the International Day of the World's Indigenous Peoples, Mayor Danny Avula shares the proclamation below:
WHEREAS, the United Nations established in 1994 the annual August 9th observance of International Day of the World’s Indigenous Peoples to commemorate the inaugural 1982 meeting of the United Nations Working Group on Indigenous Populations; and
WHEREAS, this annual global event highlights the resilience, diverse cultures, and sovereignty rights of over 476 million Indigenous people worldwide; and
WHEREAS, the Commonwealth of Virginia formally recognizes eleven Tribal Nations and the United States of America formally recognizes seven Tribal Nations in Virginia; and
WHEREAS, the City of Richmond, the Capital of the Commonwealth, acknowledges the tribes of the Powhatan Confederacy and the Monacan Confederacy as the original caretakers of this land now known as Richmond; and
WHEREAS, the City of Richmond is working to establish a mutually beneficial relationship with the Tribal Nations in Virginia; and
NOW, THEREFORE, I, Dr. Danny TK Avula, Mayor of the City of Richmond, Virginia, do hereby proclaim August 9th, 2026, as the annual United Nations’ observance of International Day of the World’s Indigenous Peoples to promote indigenous education and awareness, as well as promote the history, culture and future of Tribal Nations in Virginia.
IN WITNESS WHEREOF, I have hereunto set my hand and caused it to be affixed, the seal of the City of Richmond, this 9th day of August 2026.
Danny TK Avula, MD, MPH
Mayor
City of Richmond
The Richmond Planning Commission voted Tuesday evening to approve the Shockoe Valley Streets Improvement Project, marking a significant milestone in the City's ongoing effort to improve transportation safety, accessibility, and connectivity in one of Richmond's most historic neighborhoods.
The project includes improvements to streets, sidewalks, intersections, and public spaces to better accommodate people walking, biking, using transit, and driving. The design has been shaped by technical analysis and community engagement since 2018 and has been developed with deep appreciation for and consideration of preserving and interpreting the area's significant cultural and historical resources.
"This approval marks another step forward in a long-term effort to improve mobility and safety while respecting the history and character of Shockoe Valley," said Bobby Vincent, Director of Public Works. "We appreciate the Planning Commission's consideration and the continued input from community members and stakeholders who have helped inform the project."
"This is a great example of a plan improving through multiple rounds of public input. I appreciate everyone who took part so thoughtfully in the process, and I look forward to the next steps,” said Mayor Danny Avula.
With Planning Commission approval, including all eight conditions recommended by the Urban Design Committee, the project will continue through the City's established review and implementation process. As design advances, the City will continue to engage residents, businesses, and community stakeholders and provide updates on future project milestones.