Phone: (804) 646-7000
Online: RVA311.com
Please submit all inquiries using
the City's RVA 311 system
Address:
Department of Finance
900 E. Broad Street
Richmond, VA 23219
City of Richmond Social Services
Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA
Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)
Adult Protective Services:
(804) 646-7405
After normal business hours
(888) 832-3858
How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov
Fax paper application to:
(804) 646-7018
Drop Box at Marshall Plaza
(900 E. Marshall Street)
Drop Box at Southside Plaza
(4100 Hull Street)
RVA Stay
RVA Stay is a comprehensive approach of the City of Richmond to provide housing relief and assistance to help manage the increase in housing costs.
Richmond's Comprehensive Housing Relief Programs Included in RVA Stay
- Four-Cent Rebate for Richmond Residents - Coming 2025
- Older Adults and Persons with Disabilities (OAPD) Real Estate Tax Relief Program - Newly Expanded in 2025
- Gap Grant Program - New in 2025
- Eviction Diversion
- Energy Assistance Programs (Heating, Cooling, Crisis Assistance)
- Family Crisis Fund
- Community Development Block Grants (CDBG) Home Repairs
