Dear Richmond,

After 100 days as Mayor Avula’s appointee as Chief Administrative Officer for the City of Richmond, I remain excited, encouraged, and focused on delivering an even more vibrant Richmond. I would like to extend a heartfelt thank you to Mayor Avula, the Richmond City Council, staff, the business, philanthropic, and faith-based communities, regional partners, and the many Richmonders I have< had an opportunity to connect with across the City, for allowing me the opportunity to serve the Commonwealth’s capital.

The first months that follow an appointment bring a flood of unexpected demands, and how time gets managed during this window of time will shape our collective effectiveness for years to come. The first 100 days are often thought of as a sprint, but instead, with Mayor Avula’s guidance, we have used this time to methodically set long-term patterns, build trust, and strengthen core capacities. The Avula administration has created an aggressive agenda focused on putting the necessary infrastructure in place to govern a rapidly evolving city.

With that said, fiscal sustainability, infrastructure, education, and public safety are always at the forefront of government service. Despite an array of historical challenges, signs of progress are everywhere. In the pages that follow, you will see documented signs of that progress, as well as details on the Avula administration’s initial analysis focused on fiscal sustainability, improved operations, continued improvements in public safety, and affordability issues. The first 100 days solidify efforts to build a foundation.

In partnership with our Mayor and the Richmond City Council we are taking action to deliver a world-class city where everyone matters, setting a solid foundation benefitting generations to come. At a time when cities across the country are navigating uncertainty ranging from housing pressures to shrinking federal support - Richmond has a choice: fold to challenges or build the future we deserve. My first 100 days as Chief Administrative Officer have crystalized that we have the elected leadership, staff capacity, and the support of Richmonders to choose the latter.

• Download the 100 Days Report

In service,

Odie Donald II
Chief Administrative Officer
City of Richmond

RACC wants you to foster fail this Thanksgiving

Are you looking for a cat to cuddle during your post-Thanksgiving food coma? How about a dog who likes to jog for an early morning turkey trot?

Richmond Animal Care and Control has got you covered! Every Thanksgiving, they host a Thanksgiving foster program for residents who are staying put in the City over the holiday. Bonus points if you're planning to "foster fail" or ultimately adopt the pet you agree to foster.

RACC Director Christie Peters says this is one of her favorite programs every year: "We know that every year, some folks are spending Thanksgiving alone or away from family, and we have animals who are spending Thanksgiving alone." She explains that the program also helps shelter staff rotate off to spend some of the holiday with their loved ones while showering a little extra affection on the animals who stay behind.

Even if you can't foster this Thanksgiving, Christie wishes more people knew that RACC is a part of our city's public services. Part of their work in recovering stray animals, behavior assessment, and fostering and adopting is rooted in their charge to preserve public safety. November and December see an uptick in stray animals arriving at the shelter, either because people call with safety concerns or because folks drop animals off.

No matter the time of year, here's how you can help RACC fulfill their mission:

• Reunify before reporting. Christie says that while RACC should be your first call if you come across a sick, injured, or aggressive animal, if you find a friendly stray pet, your first step should be owner reunification. "If you're going to be an active rescuer, take steps to connect with the owner first," she says.
• Consider a RACC animal when you're looking to adopt or foster. On the weekend of November 22 through 24, Spencer Trucking is covering all adoption fees at RACC-it's a great time to get out and meet your next furry pal!
• Keep RACC in mind on Giving Tuesday. The RACC Foundation is the non-profit that supports RACC's work. Donating to the Foundation can help with emergency medical care, volunteer coordination, and even a new adoption center, so that the shelter can care for even more animals who need it.

Stay up to date on all things RACC by following the shelter on Instagram (@racc_shelter) or Facebook, or by subscribing to their monthly newsletter-they're all filled with all the cute animal photos you could want!

For the powerhouse team that staffs Richmond's 911 center, a holiday is a workday, just with some extra good food. As the second busiest Emergency Communications Center in the Commonwealth, they answer thousands of calls for help each week, a pace that rarely slows even when the rest of the city does. ag

"We're never closed," says Wadiya Pearson, a 9-year veteran of Emergency Communications. "Some things just don't change on the holidays. A crash is a crash, babies are still being delivered. We're not going to do our jobs any different. We might be stuffing turkey in our cheeks between calls, but when a person calls in, they have my undivided attention."

Wadiya found her way to emergency dispatching through a family legacy of service. Her relatives have worked in healthcare, law enforcement, and corrections, and so serving her community through emergency communications felt like a natural fit to her. At the same time, dispatchers need extensive training to take on the massive task of fielding emergency calls.

Wadiya and her teammates learn early on how to ask the right series of questions for any given emergency to make sure each caller receives the right kind of help, whether that's an ambulance, fire department support, or a police dispatch. They also learn important skills for helping the caller stay calm during an emergency or how to take care of themselves as they transition out of a difficult call and into the next.

"Everyone is calling for help, and that's what we want to give them," says Wadiya. "We only want to ask you the questions that are most relevant, and the best thing you can do is to answer the questions as they're being asked. If I need more, I'll ask, but following the order makes it much easier for us to get help to you."

With 9 years of service, Wadiya also notices some trends in calls around the holidays and encourages Richmonders to take some simple steps to protect themselves and loved ones:

• Be aware of your surroundings. Wadiya says the holidays bring increased visitors to our city, and you might be traveling yourself. That means emergency callers don't always know the area or the address where they're staying. 911 dispatchers can pull GPS information, but that can take valuable minutes. "When you get to a new place, think about how you would call for help," Wadiya suggests.
• Remove valuables from your car. With shorter days and more holiday shopping, Wadiya notices an increase in calls about thefts from vehicles. If you've purchased gifts, make sure to remove them from your vehicle when you park for the night.
• Use the roads safely. Increased visitors and shopping traffic can also lead to an increase in crashes. Check out the Vision Zero information below, and make a commitment to safe and healthy Richmond streets today!
• Get that flu shot. Wadiya observes increases in calls for wellness checks and emergency needs for illnesses that have become severe. Stave off serious illness before it begins with your annual flu shot.
• Meal prep responsibly. Whether you're cooking with a gas stove or toying with frying that turkey, cold temps and more cooking can lead to gas leaks or structure fires. If you smell gas in your home, call 911 immediately.

Ultimately, Wadiya wants residents to know that when you call 911, you're reaching someone who cares about you and knows you're experiencing something frightening or hard. "We're part of this city, too, and we're in it with you."

Did you know? In Richmond and some surrounding counties, you can also text 911 if you're in a place where you can't call.

Saturday, November 29 is Small Business Saturday, but don't mark your calendar for just that day.

"Small Business Saturday should be every Saturday, if you ask me," says Richmond's Minority Business Development Director Pat Foster. "Small businesses are important parts of creating a community. When you support a small business, you help your community-they are going to hire and work with the people in your community. And their success does increase the taxes, and that goes back to the community, too, in things like parks, public safety."

Pat and her team in the Office of Minority Business Development work diligently behind the scenes to make sure that our business landscapes are strong, especially for folks who might be taking a big new step into entrepreneurship.

"It's a scary space to start a business," explains Lisette Johnson, OMBD's Programs and Operations Supervisor. "We want people to know there's someone who's going to walk them through the steps, who will start a relationship so that we're with them no matter the hurdle or milestone."

OMBD provides a wealth of resources, whether you are considering a new business or you have been in business for a while and are adapting to new technologies:

• Free classes and workshops. Pat is particularly excited about OMBD's recent AI class, a new undertaking. And Lisette is proud of classes that teach entrepreneurs what they need to know to do business with the city, other localities, and other government agencies as a vendor or contractor.
• Personalized, one-on-one support through coaching and business counseling. Entrepreneurs and small business owners meet directly with OMBD staff-professionals who are certified and experienced in areas like contract compliance, human resources, procurement, and small business development. These individualized sessions help business owners identify challenges, explore opportunities, and determine the best next steps for their specific goals and circumstances.
• Networking, loan, and grant support: OMBD connects their business directory with funding opportunities and businesses looking for partners.

OMBD's mission contributes to the Mayoral Action Plan's "Thriving Economy" goals. Most importantly, the staff sees their work reflecting Richmond at its best: "Every locality has something special, but I feel like the City of Richmond, we wrap our arms around the business owner," Lisette says, "We are rooting for them, and their success is our success. This isn't just a paycheck for me and our team, it is a passion."

Pat encourages residents to think about their shopping lists ahead of Small Business Saturday and to be intentional about exploring a new small business to pick up things you already need. Together, we're supporting our local economy and even generational wealth-building. Ultimately, says Pat, "a business is a legacy you can leave behind."

Learn more about the Office of Minority Business Development on their website or on their Facebook or Instagram accounts.

On June 12, 2025, the City of Richmond entered into an Order of Consent, or Consent Order, with the Virginia Department of Health for the water event in January 2025. The order summarizes findings and alleged regulatory violations, documents the corrective actions the City has already taken in response (which includes 155 items), and confirms a Corrective Action Plan to which both VDH and the City have agreed.

For more on this specific consent order, visit the City's news release, which includes a link to the full order. To learn more about consent orders and Notices of Alleged Violation in general, keep reading:

What rules and guidelines keep our water safe?

At the national level, the Safe Drinking Water Act establishes important standards for our drinking water. Statewide, the Code of Virginia includes laws for Public Water Supplies and Waterworks Regulations. These rules make sure that our drinking water is safe and that wastewater plants aren't discharging harmful substances.

Who is in charge of these rules?

The Environmental Protection Agency (EPA) gives states the responsibility of regulating safe drinking water and clean water for wastewater plants. Virginia splits this responsibility across two state agencies. The Virginia Department of Health monitors drinking water and the Department of Environmental Quality works to prevent pollutants from entering surface and groundwater.

Both agencies have lots of tools for helping Virginia water systems and waterworks maintain safe, clean water. They manage monthly and annual review processes where waterworks submit Consumer Confidence Reports. State agencies also conduct onsite inspections, release inspection summaries, and work with the EPA to release larger reports. All these tools make sure that water systems are in compliance, which means that they are following the rules laid out by our national and state governments.

How do we know our water-related facilities are following these rules?

For Richmond's Department of Public Utilities (DPU), remaining in compliance with all guidelines is the primary goal. Documents like our 2024 Consumer Confidence Report are available on the DPU website to share up-to-date information about DPU's efforts to measure, document, and improve on the quality of services.

What is a Notice of Alleged Violation or a Notice of Violation?

A Notice of Alleged Violation (NOAV) or Notice of Violation (NOV) are additional tools used by VDH and DEQ, respectively, if they observe a potential problem that might keep a waterworks from being in compliance with state and federal guidelines. The goal of an NOAV or NOV is to help the waterworks get back into compliance as quickly as possible. It's yet another way to support utilities in providing reliable services to their communities.

What is in a NOAV/NOV?

An NOAV/NOV is part of an ongoing conversation between the waterworks and the regulatory body. It's important to read them in full to understand the potential problem, what the waterworks has already done to address the problem, and what steps they will take next. Most notices lay out the facts of the issue, highlight steps the waterworks has taken, and list required future actions. Some notices might also include recommended actions or a reminder of best practices.

What happens when someone receives a NOAV or NOV?

The utility always has an opportunity to address the notice. A response might include correcting any information that needs more context or sharing the actions already taken to address the concern. Some waterworks may have ongoing Capital Improvement Projects that already focus on the concern. If the waterworks has already completed all the required steps, VDH or DEQ will close out the notice.

What is a consent order?

If the response to the notice doesn't address all the required steps, VDH or DEQ can issue a consent order, or Order of Consent. The consent order requires the waterworks to commit to a timeline of changes. The consent order might confirm a corrective action plan, which highlights specific tasks and timeframes for noted deficiencies. A consent order might also include civil penalties, but its primary purpose is to establish an agreement about important next steps.

Once the items listed in the consent order are completed, the issuing agency closes the order.

What recent NOVs, NOAVs, or consent orders has Richmond's Department of Public Utilities received?

In 2025, DPU has received the following from the Virginia Department of Health:

• January 23: Richmond's loss of system-wide pressure and subsequent Boil Water Advisory, beginning January 6, 2025.

  • The City of Richmond provided VDH with a formal response on February 21, which VDH acknowledged in a letter on March 11. VDH amended this initial NOAV on May 1, 2025.

• May 12: Unplanned discharge of fluoride into the City's drinking water on April 23, 2025.

• June 12: VDH and the City of Richmond enter into an Order of Consent for the January water events.

Why should residents know about these guidelines, policies and notices?

When we turn on the tap for a glass of water, flush our toilets, or see heavy rain moving toward storm drains, we don't always think about the planning, evaluation, and project development taking place behind the scenes. Tools like Consumer Confidence Reports and NOAVs highlight the important and continuous improvements needed to keep our water supplies safe. They are conversations between regulatory agencies, service providers, and residents that make the behind-the-scenes work as transparent as possible. As the City continues working on water process improvements and updates, these tools help us further our mission of providing safe and reliable utility service.