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MyCheckFree Retirement Announcement

… are receiving regarding the retirement of MyCheckFree, a bill payment service DPU’s billing partner Kubra utilizes. Current customers are able … billing and payment option to ensure safer delivery of bills and payments. Click here to access MyHQ . UPDATE 1 …

Testing Timeline

… checks off the list of steps necessary to lift the Boil Water Advisory.   Steps taken toward lifting the Boil Water Advisory   ✅  Drained flooded areas and repaired and replaced damaged and disabled equipment at the water plan (Jan. 6 and 7)  ✅  Restored water production to …

Heat Conservation Tips to Help Lower Heating Costs

… Gas Cost (PGC) is a component of the overall natural gas bill. This cost enables utilities to adjust on a regular … Conservation Tips Customers can manage usage and reduce bills by utilizing some of the following heat conservation … programs is available by visiting rva.gov/public-utilities/billing. Customers may also learn more about the programs by …

Richmond Gas Works adjusts Purchased Gas Cost and future frequency

… increase of $37.63 or 38% in their total monthly gas bill. Other components of the natural gas bill – the distribution charge and customer charge – are … payment assistance and are encouraged to seek help before bills become unmanageable.  RGW offers information and …

Clean Water is an Art!

… Clean Water is an Art! Submitted by Anonymous (not verified) on … for bringing public attention to ways we can keep our waterways pollution-free. Thanks to  RVAH2O , an initiative … for bringing public attention to ways we can keep our waterways pollution-free. Thanks to  RVAH2O , an initiative …

City of Richmond DPU meets EPA deadline for Lead and Copper Rule Regulations

… (VDH), an inventory map that identifies the material of water service lines. This deadline is part of the U.S. … the material of the service lines that deliver drinking water to homes and businesses. The City has been building … to complete, requests information on the customer owned, water service line material. This vital information will aid …

City of Richmond Department of Public Utilities Seeks Plumbers for Lead Service Line Identification

… on licensed plumbers to participate in its Lead Free Water Program by assisting with the Lead Service Line … Line Inventory is part of a federal mandate to identity all water service lines in Richmond. DPU will host two mandatory … for plumbers interested in helping identify and report water service lines in Richmond. The training sessions will …

Richmond's Response to EPA’s Lead Pipe Replacement Acceleration Proposal

… of Richmond’s mission.  The City of Richmond’s drinking water is clean, safe, and reliable.  It has consistently met … that eliminating the risk of lead getting into drinking water is a shared responsibility. Richmond’s drinking water does not contain lead when it leaves the treatment …

About Us/Contact Us

…   For other news, check out our news page: DPU News Page Water Line Map/Survey Click here to view the map that identifies the material of water service lines.  Click here to start the survey.  Click … safety messages. It is distributed mostly through utility bills and is available here.  Utility Talk March 2025 …

Water Crisis After-Action Tracker

… Water Crisis After-Action Tracker Contact Us Mayor's Office … from HNTB , the independent firm investigating the January water crisis that affected residents across the region. The … progress 10. Ensure all filter valve actuators are rated as watertight and provide seal-tight fitting and conduit drain …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.