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The City of Richmond Department of Public Utilities is committed to ensuring your safety and well-being, around the clock.
The City of Richmond Department of Public Utilities is committed to ensuring your safety and well-being, around the clock.
The City of Richmond Department of Public Utilities is aware of a communication customers are receiving regarding the retirement of MyCheckFree, a bill payment service DPU’s billing partner Kubra utilizes. Current customers are able to utilize this service until it is retired March 13, 2024. DPU is actively pursuing a similar service and anticipating that to be in place by March 13, 2024 to ensure a seamless transfer of customer information. We invite impacted customers to follow this space for updates. Information on other payment options can be found here.
UPDATE 2
MyHQ is now LIVE.
MyHQ is a new eBill option available for enrollment. All customers are encourage to take advantage of this free, easy and paperless electronic billing and payment option to ensure safer delivery of bills and payments.
UPDATE 1
City of Richmond Department of Public Utilities customers who are using the MyCheckFree platform may receive subsequent reminders informing them of its retirement on March 13, 2024.
This past month, DPU has been working very closely with our billing vendor Kubra to provide a replacement platform which is called MyHQ. The MyHQ platform will have the following features:
DPU is anticipating a Go-Live date of February 26, 2024 at which time MyCheckFree customers can establish an account with MyHQ to continue their e-bill options. Future updates will be posted here.
DPU is working to mitigate flooding, address ponding water and improve drainage with buried stormwater pipes, inlets and grading along Skipton Roadand Westchester Road.
The Chimborazo Drop Shaft and Sanitary Sewer Rehabilitation Phase I project includes the replacement of the portion of sewer that runs from the top of Chimborazo Hill to the bottom of the hillside