How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday-Friday | 8:00 am - 7:00 pm |
| Saturday | 9:00 am - 1:00 pm |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on Sundays, City holidays and the following holiday weekend Saturdays
- June 20
- July 4
- November 28
- December 26
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| March 2026 | |
| Monday March 9, 2025 | |
| City Offices Closed for International Women's Day | |
| April 2026 | |
| Friday April 3, 2026 | |
| City Offices Closed for Spring Holiday | |
Business Unit
