How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday-Friday | 8:00 am - 7:00 pm |
| Saturday | 9:00 am - 1:00 pm |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on Sundays and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| January 2025 | |
| Wednesday January 1, 2025 | |
| City Offices Closed for New Years holiday | |
| Saturday January 18, 2025 | |
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Bring one for the Chipper and e-Cycle Day 10am-2pm 1710 Robinhood Road |
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| Monday January 20, 2025 | |
| City Office Closed for Martin Luther King Day | |
Business Unit
