Submitted by haneytm on Thu, 12/16/2021 - 16:50
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How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on RVA311.com  Or download our mobile app

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For non-311 issues, see our Helpful Numbers page.
Call Center Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Important Dates Logo

RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below.
December 2022
Friday December 23, 2022  
  City Holiday - Winter Holiday
Monday December 26, 2022  
  City Holiday - Winter Holiday
Friday December 30, 2022  
  City Holiday - End of Year Holiday
January 2023
Monday January 2, 2023  
  City Holiday - New Year's Holiday