Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
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Utility Talk
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Water Plant
Learn more about Richmond's Water Treatment Plant.
Wastewater Treatment
Learn more about the City's Wastewater Treatment process.
Stormwater
Learn more about Stormwater.
Floodwall
Learn more about Floodwall.
Natural Gas Utility & RGW
Learn more about Natural Gas.
Fulton Gas Works
Learn more about Fulton Gas Works.
Safety Regulations
Learn more about Gas Safety Regulations.
Streetlight Utility
The streetlight utility operates and maintains approximately 37,000 city-owned streetlights, five electric distribution subsystems, more than 350 miles of overhead and underground wiring and thousand
s of various pole types.
The Police Department's Environmental Policing Initiative works with DPU's Streetlight Division to improve public safety and security in neighborhoods across the city, determining locations where locating a light and trimming trees would enhance crime reduction.
If you see a streetlight out, or any other streetlight problems, call 646-8550. To request a new street light installation, call 646-8541.
You may also enter a streetlight repair request at RVA311.com.
Water and wastewater customers are billed monthly. The bill includes a monthly service charge and volume charges for water and wastewater services.
Service charges for larger meters are billed at the same rate as larger meters serving commercial and industrial customers. To view these service charges, refer to the monthly service charges for commercial and industrial water customers.
The monthly service charge is a flat amount charged to the customer every month. Monthly service charges for water are based upon the meter size.
| Monthly Service Charge | Water | Wastewater |
|---|---|---|
| 5/8" Meter | $16.70 | $21.66 |
| 3/4" Meter | $23.73 | $30.90 |
| Unmetered* | $80.48 |
*If water is not metered, then there will only be a flat charge for wastewater.
Volume charges are charges for each Ccf of water used by the customer. Volume charges for wastewater are the same regardless of the consumption.
| Volume Charge | Water | Wastewater |
|---|---|---|
| Tier 1: Between 0 and 4 Ccfs (lifeline rate) | $2.96 | $9.03 |
| Tier 2: Above 4 Ccfs | $6.27 | $9.03 |
How to calculate your monthly water utility costs.
(Current water rate) x (___ Ccfs of water used per month) = ___ + (base fee for size of meter) = Total Water Bill
Example: $2.96 x 4 Ccfs = $11.84 + $16.70 (5/8" Meter) = $28.54
If you use 6 Ccf of water in a one-month period, here's how your monthly water/wastewater bill is calculated:
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Water/Wastewater Bill | $116.92 | ||
| Tier 1: Between 0 and 4 Ccfs | 4 | $2.96 |
$11.84 |
| Tier 2: Above 4 Ccfs | 2 | $6.27 | $12.54 |
| Monthly Service Base Charge for Water (5/8" Meter) | $16.70 | ||
| Monthly Service Base Charge for Wastewater (5/8" Meter) | $21.66 | ||
| Volume Charge for Wastewater | 6 | $9.03 | $54.18 |
From March through November, when you may use water for watering lawns and gardens and for washing vehicles, your wastewater bills are adjusted because this water does not go through the wastewater treatment plant. We base your wastewater bill on whichever is less: the actual water used from March through November or the average monthly water usage billed during the preceding months of December through February.
Conservation Charges for Water
Supplemental water conservation pricing is used to encourage efficient water consumption to reduce negative impacts on the City's water supply during critical times in which water must be conserved. Conservation charges are effective during periods of voluntary and mandatory conservation and designed to help address the City's objectives to reduce the volume of water used by customers to combat reduced and constrained water supply resources. During these periods, once a customer exceeds a certain threshold of consumption additional charges will be applied for the excess usage.
For a water customer whose winter monthly consumption is 8 Ccf, he/she will be allowed to use 11 Ccf of water before experiencing different charges for excess usage. This is referred to as the conservation charge threshold and is based on 140% of the winter monthly consumption.
Below is an example of how to calculate the water bill for a customer who uses 20 Ccf during a voluntary conservation period. Note that this calculation is only for the water portion of the bill.
| Figure used in Conservation Calculation | Calculation | Ccf |
|---|---|---|
| Winter Monthly Consumption | 8 | |
| Conservation Charge Threshold | 8 * 140% | 11 |
| Actual Monthly Consumption (during conservation period) | 20 | |
| Consumption Subject to Conservation Rate | 20 - 11 |
9 |
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Water Bill | $139.48 | ||
| Monthly Base Fee | $16.70 | ||
| Tier 1 Volumetric Rate (Per Ccf) | 4 | $2.96 | $11.84 |
| Tier 2 Volumetric Rate (Per Ccf) | 7 | $6.27 | $43.89 |
| Conservation Charge (Per Ccf) | 9 | $7.45 | $67.05 |
For the same customer, the conservation rate charged during a mandatory conservation period will be calculated as shown below.
| Figure used in Conservation Calculation | Calculation | Ccf |
|---|---|---|
| Winter Monthly Consumption | 8 | |
| Conservation Charge Threshold | 8 * 140% | 11 |
| Actual Monthly Consumption (during conservation period) | 20 | |
| Consumption Subject to Conservation Rate | 20 - 11 | 9 |
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Monthly Base Fee | $16.70 | ||
| Tier 1 Volumetric Rate (Per Ccf) | 4 | $2.96 | $11.84 |
| Tier 2 Volumetric Rate (Per Ccf) | 7 | $6.27 | $43.89 |
| Conservation Charge (Per Ccf) | 9 | $9.94 | $89.46 |
| Total Water Bill | $161.89 |
Water and wastewater customers are billed monthly. The bill includes a monthly service charge and volume charges for water and wastewater services.
Service charges for larger meters are billed at the same rate as larger meters serving commercial and industrial customers. To view these service charges, refer to the monthly service charges for commercial and industrial water customers.
The monthly service charge is a flat amount charged to the customer every month. Monthly service charges for water are based upon the meter size.
| Monthly Service Charge | Water | Wastewater |
|---|---|---|
| 5/8" Meter | $16.70 | $21.66 |
| 3/4" Meter | $23.73 | $30.90 |
| Unmetered* | $80.48 |
*If water is not metered, then there will only be a flat charge for wastewater.
Volume charges are charges for each Ccf of water used by the customer. Volume charges for wastewater are the same regardless of the consumption.
| Volume Charge | Water | Wastewater |
|---|---|---|
| Any number of Ccfs | $5.23 | $9.03 |
How to calculate your monthly water utility costs.
(Current water rate) x (___ Ccfs of water used per month) = ___ + (base fee for size of meter) = Total Water Bill
Example: $5.23 x 6 Ccfs = $31.38 + $16.70 (5/8" Meter) = $48.08
If you use 6 Ccf of water in a one-month period, here's how your monthly water/wastewater bill is calculated:
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Water/Wastewater Bill | $123.49 | ||
| Any Number of Ccfs | 6 | $5.23 | $31.38 |
| Monthly Service Base Charge for Water (5/8" Meter) | $16.70 | ||
| Monthly Service Base Charge for Wastewater (5/8" Meter) | $21.23 | ||
| Volume Charge for Wastewater | 6 | $9.03 | $54.18 |
From March through November, when you may use water for watering lawns and gardens and for washing vehicles, your wastewater bills are adjusted because this water does not go through the wastewater treatment plant. We base your wastewater bill on whichever is less: the actual water used from March through November or the average monthly water usage billed during the preceding months of December through February.
Conservation Charges for Water
Supplemental water conservation pricing is used to encourage efficient water consumption to reduce negative impacts on the City's water supply during critical times in which water must be conserved. Conservation charges are effective during periods of voluntary and mandatory conservation and designed to help address the City's objectives to reduce the volume of water used by customers to combat reduced and constrained water supply resources. During these periods, once a customer exceeds a certain threshold of consumption additional charges will be applied for the excess usage.
For a water customer whose winter monthly consumption is 8 Ccf, he/she will be allowed to use 11 Ccf of water before experiencing different charges for excess usage. This is referred to as the conservation charge threshold and is based on 140% of the winter monthly consumption.
Below is an example of how to calculate the water bill for a customer who uses 20 Ccf during a voluntary conservation period. Note that this calculation is only for the water portion of the bill.
| Figure used in Conservation Calculation | Calculation | Ccf |
|---|---|---|
| Winter Monthly Consumption | 8 | |
| Conservation Charge Threshold | 8 * 140% | 11 |
| Actual Monthly Consumption (during conservation period) | 20 | |
| Consumption Subject to Conservation Rate | 20 - 11 | 9 |
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Water Bill | $141.28 | ||
| Monthly Base Fee | $16.70 | ||
| Volumetric Rate (Per Ccf) | 11 | $5.23 | $57.53 |
| Conservation Charge (Per Ccf) | 9 | $7.45 | $67.05 |
For the same customer, the conservation rate charged during a mandatory conservation period will be calculated as shown below.
| Figure used in Conservation Calculation | Calculation | Ccf |
|---|---|---|
| Winter Monthly Consumption | 8 | |
| Conservation Charge Threshold | 8 * 140% | 11 |
| Actual Monthly Consumption (during conservation period) | 20 | |
| Consumption Subject to Conservation Rate | 20 - 11 | 9 |
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Water Bill | $163.69 | ||
| Monthly Base Fee | $16.70 | ||
| Volumetric Rate (Per Ccf) | 11 | $5.23 | $57.53 |
| Conservation Charge (Per Ccf) | 9 | $9.94 | $89.46 |
Commercial and Industrial Water and Wastewater Rates
Monthly Service Charges
| Meter Size | Water | Wastewater |
|---|---|---|
| 5/8" Meter | $16.70 | $21.66 |
| 3/4" Meter | $23.73 | $30.90 |
| 1" Meter | $37.77 | $49.38 |
| 1-1/2" Meter | $72.84 | $95.62 |
| 2" Meter | $114.94 | $151.08 |
| 3" Meter | $227.21 | $298.99 |
| 4" Meter | $353.50 | $465.39 |
| 6" Meter | $704.33 | $927.58 |
| 8" Meter | $1,125.33 | $1,482.24 |
| 10" Meter | $1,616.49 | $2,129.35 |
| 12" Meter | $3,708.43 | $3,269.66 |
Volume Charges
| Volume Charge | Water | Wastewater |
|---|---|---|
| Any number of Ccfs | $5.23 | $9.03 |
For an example of how a calculation would be done for a water and wastewater bill, please refer to the residential water and wastewater bill calculation.
Developed Residential Stormwater Rates*
| Rates per Single Family Residential (SFR) parcel | Per Month Cost | Number of Properties |
|---|---|---|
| SFR parcels between 1 and 1,000 sq. ft. | $3.23 | 4,097 |
| SFR parcels between 1,001 and 2,000 sq. ft. | $5.92 | 24,089 |
| SFR parcels between 2,001 and 3,000 sq. ft. | $9.62 | 11,533 |
| SFR parcels between 3,001 and 4,000 sq. ft. | $13.72 | 4,780 |
| SFR parcels greater than 4,000 sq. ft. | $19.90 | 6,202 |
Developed Non-Residential Stormwater Rates*
| Rates per 1,000 square feet of impervious area | Monthly Fee | Quarterly Fee | Annual Fee |
|---|---|---|---|
| Non-Single Family Residential (i.e., multifamily) properties | $3.98 | $11.94 | $47.76 |
| Non-Residential properties | $3.98 | $11.94 | $47.76 |
Impervious Surface App
* Updated data has been obtained to calculate the amount of impervious surface area for City properties.
Natural Gas Rates
Gas customers are billed monthly. The bill includes a monthly service charge, volume charges for gas used and applicable city utility tax. Gas usage is measured in Ccf which represents 100 cubic feet.
Residential Gas Rates
The following rates and charges shall apply for gas provided for residential purposes in individual residences, owner-occupied duplexes or nonprofit facilities that provide transitional housing for residential use on a regular basis by homeless persons.
The Monthly service charge is a flat amount charged to the customer every month. Currently, the monthly service charge is $16.38.
Distribution charges are charges for each Ccf of gas used by the customer. Currently, this charge is $0.668 per Ccf.
The purchased gas cost charge (PGC*) recovers only the cost of purchased gas. It is subject to monthly adjustments based solely on changes in the market price of gas. Currently, the PGC is $0.426 per Ccf of gas used within a month.
How to Calculate Your Bill
(Current gas distribution charge) x (___ Ccfs of gas used per month) = ___
+ (Current purchased gas cost charge) x (___ Ccfs of gas used per month) = ___
+ (monthly service charge) = Total Gas Bill
Here is how an estimated monthly gas bill would be calculated for a customer using 70 Ccf. Please note that these amounts are calculated before utility taxes are added.
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Gas Bill | $92.96 | ||
| Monthly Service Charge | $16.38 | ||
| Volume Charge | 70 | $0.668 | $46.76 |
| Purchased Gas Cost Charge | 70 |
$0.426 |
$29.82 |
General Gas Rates
These rates apply to small and medium-size commercial customers.
The Monthly service charge is a flat amount charged to the customer every month. Currently, the monthly service charge is $19.16.
Volume charges are charges for each Ccf of gas used by the customer. Currently, this charge is $0.602 per Ccf.
The purchased gas cost charge (PGC) recovers only the cost of purchased gas. It is subject to adjustments based solely on changes in the market price of gas. Currently, the PGC is $0.426 per Ccf of gas used within a month.
How to Calculate Your Bill
(Current gas distribution charge) x (___ Ccfs of gas used per month) = ___
+ (Current purchased gas cost charge) x (___ Ccfs of gas used per month) = ___
+ (monthly service charge) = Total Gas Bill
Average monthly use for small to medium size commercial customers is about 333 Ccf.
Here is how an estimated monthly gas bill would be calculated for a customer using 333 Ccf. Please note that these amounts are calculated before utility taxes are added.
| Type of Charge | Ccf | Charge per Ccf | Total |
|---|---|---|---|
| Total Gas Bill | $361.49 | ||
| Monthly Service Charge | $19.16 | ||
| Volume Charge | 333 | $0.602 | $200.47 |
| Purchased Gas Cost Charge | 333 | $0.426 | $141.86 |
Large Volume Gas Rates
Commercial customers who use less than 10,000 Ccf of gas per month.
The monthly service charge is a flat amount charged to the customer every month. Currently, the monthly service charge is $157.89
The monthly demand charge is equal to 1/20th of the highest monthly winter volume in Ccf times $1.62 per Ccf.
Distribution charges are charges for each Ccf of gas used by the customer. For each Ccf of gas used, the distribution charge is $0.357.
The purchased gas cost charge (PGC) recovers only the cost of purchased gas. It is subject to adjustments based solely on changes in the market price of gas. Currently, the PGC is $1.0556 per Ccf of gas used within a month.
For information on how your bill would be calculated, contact DPU at (804) 646-4646.
Commercial Gas Rates
FLEX RATES FOR JULY 2024 ($/MCF)
|
Alternate Fuel |
$/MCF |
| Propane | $6.5032 |
| #2 Oil | $6.5032 |
| #4 Oil | $6.5032 |
| #6 Oil | $6.5032 |
| Ultra Low Sulfur Diesel | $17.9195 |
Gas customers are billed monthly. The bill includes a monthly service charge, volume charges for gas used and applicable city utility tax. Gas usage is measured in Ccf which represents 100 cubic feet.
Development Services handles the installation of new gas, water, sanitary and storm sewer services that involve the submission of permit applications and/or inspections. Cross connection specialists are also responsible for inspecting backflow prevention.
Water, sewer and natural gas services are provided by the City of Richmond, Department of Public Utilities and Richmond Gas Works. Water and sewer utilities are available throughout the city and natural gas service is available in most areas of the City of Richmond as well as parts of Henrico County.
Contact DPU Development Services, New Services Team at (804) 646-8544 for information on these services or to establish new utility services.
Applications for new services are available below. Complete the appropriate application, print and mail or fax the completed application to the address indicated on the form. Call the New Services Team at (804) 646-8544 to confirm receipt of the application and that an account has been established.
For general information on the development process within the City of Richmond contact the Department of Planning and Development Review, Land Use Administration at 646-6304. In Henrico County contact the Department of Planning at (804) 501-4602.
Event Schedule
Event Form Request
Water Supply Application
At the Department of Public Utilities, we are dedicated to fostering the growth, development, and empowerment of youth in our communities. Recognizing the immense potential within every young person and being committed to providing them with opportunities for learning, enrichment, and personal growth, we believe that investing in our youth is an investment in the future. Through our youth outreach initiatives, we aim to engage with youth from diverse backgrounds. We are committed to ensuring that all young people have access to the resources, support, and opportunities they need to succeed. Furthermore, we understand the importance of collaboration and partnership in achieving our goals. We aim to continue building relationships with schools, community organizations, businesses, and government agencies sharing a similar mission of providing opportunities in STEM for Richmond youth. Whether through educational workshops, mentorship programs, recreational activities, or community service projects, we strive to empower youth to reach their full potential and become active contributors to society.