Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
For gas leaks, leave the area and call 911
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For other news, check out our news page:
Department of Public Utilities
The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.
As a result of the COVID-19 pandemic, most service providers have changed how they conduct business and deliver service to their customers. Despite nationwide changes and challenges, the city of Richmond Department of Public Utilities has maintained its position as a proud partner in helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services. Over the past year, DPU has taken progressive steps to normalize business operations and will continue on that path. We invite you to explore those efforts outlined in our customer letters here.
Richmond receives additional $39M to replace aging natural gas pipes
For more media advisories visit DPU News.
City of Richmond Department of Public Utilities
900 E. Broad Street
Room 115
Richmond, VA 23219
Customer Care Call Center:
For all your utility needs
804-646-4646
* For gas leaks, leave the area and call 911
Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
rva311.com
Plant Tours
Report Emergencies
Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
rva311.com
Request Publications
Media
Media Inquiries and Speaker Requests:
804-646-5463
Rights & Responsibilities: The Rights of Requesters and the Responsibilities of the City of Richmond under the Virginia Freedom of Information Act:
The Virginia Freedom of Information Act (FOIA), § 2.2-3700 et seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies, public officials, and public employees.
A public record is any writing or recording -- regardless of whether it is a paper record, an electronic file, an audio or video recording, or any other format -- that is prepared or owned by, or in the possession of a public body or its officers, employees or agents in the transaction of public business. All public records are presumed to be open, and may only be withheld if a specific, statutory exemption applies.
The policy of FOIA states that the purpose of FOIA is to promote an increased awareness by all persons of governmental activities. In furthering this policy, FOIA requires that the law be interpreted liberally, in favor of access, and that any exemption allowing public records to be withheld must be interpreted narrowly.
Make a Freedom of Information Act (FOIA) Request to the Department of Public Utilities:
All FOIA requests for the Department of Public should be emailed to: dpu.foia@rva.gov.
FOIA Requests:
804-646-5200
DPU FOIA Officer: Johnetta Taylor
More information on the City of Richmond FOIA process/policy, visit City of Richmond FOIA Policy
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DPU has developed a Strategic Plan Framework that focus on five priority areas. Read more here.
Utility Talk
Utility Talk is a quarterly publication providing customers with new, information, and safety messages. It is distributed mostly through utility bills and is available here.
Utility Talk October 2024
Utility Talk September 2024
Utility Talk July 2024
Utility Talk May 2024
Utility Talk February 2024
Utility Talk January 2024
Utility Talk Summer 2023
Utility Talk Spring 2023
Utility Bill Inserts
Click here for the current utility bill inserts.
Customer Letters
Click here for the latest customer letters.
Customer Consumer Report
The water quality report is a snapshot of the city’s drinking water quality over the past year. Included is information about your water, what it contains and how it compares with standards mandated by the U.S. Environmental Protection Agency (EPA) and the Virginia Department of Health. This report is being provided to comply with the 1996 Safe Drinking Water Act. Landlords, businesses and other property owners are encouraged to share this drinking water quality report with tenants.
2023 Drinking Water Quality Report
2022 Drinking Water Quality Report
2021 Drinking Water Quality Report
For free additional copies or more information about your water and this report, call the City of Richmond Department of Public Utilities at 646-6405.
The City of Richmond’s Department of Public Utilities is committed to fostering a dynamic and inclusive workforce where your skills and passion can make a meaningful impact. Explore career opportunities with us and be part of a dedicated team working towards becoming an employer of choice that nurtures employees through growth and development. Your next great career move starts here!