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Contact Us

RVA 311

Monday - Friday 8 a.m. - 7 p.m.
Saturday 9:00 am - 1:00 pm

 

 

Call Center is OPEN during the hours listed above regardless of weather.

 

Call Center is CLOSED on Sundays, City holidays and the following holiday weekend Saturdays

 

 

Public Utilities

Monday - Friday 8 a.m. - 4 p.m.

 

804-646-4646

For gas leaks, leave the area and call 911

We're here to help!

The City of Richmond offers easy ways for residents to access our services online. Follow the links below to submit a 311 service request, pay taxes, make a utility payment, or sign up for emergency text alerts. It’s easy—check a couple things off your to-do list today!

 Important Updates

 

RVA 311

Call 3-1-1 or 804-646-7000, visit RVA311.com, or download the RVA311 mobile app from the Apple App Store and Google Play Store.

Download on Apple App Store

 

Download on Google Play Store

RVA311.com and our RVA311 mobile apps are available 24/7 to submit service requests easily on your schedule. 

CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.