As of 12:00 p.m., the City of Richmond has restored water production. However, water pressure will take at least several hours to build up before it can be distributed through the network. Residents are asked to continue conserving water when possible. The Boil Water Advisory will remain in effect for residents who have water access until all required testing is complete and approved in accordance with drinking water quality standards. Until the Advisory is lifted, all residents should continue to boil water before consuming it.  

“There have been a lot of dedicated employees and officials working around the clock to get us to this point. I’m grateful for that as well as the huge support from our regional and state partners,” said Department of Public Utilities Senior Director April Bingham.  

“I am incredibly proud of our City staff,” added Mayor Danny Avula. “We called in every department to bring all of our resources to the challenge, and I am grateful for the long hours of coordination, planning, and hard work to get our City’s water system back online and to care for our residents during the crisis. Thank you so much, Richmond, for your continued patience.” 

“We recognize this outage has touched everyday Richmonders, families, and the business community. We’re working hard to resume normal services, and I appreciate their patience and the support,” said Interim Chief Administrative Officer Sabrina Joy-Hogg. “The partnership with our regional partners has been immensely instrumental in ensuring the City received needed resources to restore water production." 

The City will communicate new information as it becomes available through rva.gov and its social media pages. As a reminder, residents experiencing emergencies should call 9-1-1 and can call RVA311 (3-1-1 or 804-646-7000) to submit a service request.