Posted on April 02, 2025

Mailroom staff to be retrained on proper protocols

Richmond, VA — The City of Richmond's Department of Information Technology, which oversees the City's mailroom, is informing the public about a clerical error that occurred on February 28, 2025. Due to a mailroom mistake, debt setoff letters for 226 individuals were sent to the incorrect addresses.

Information contained in those letters included:

• Name
• Address
• Claim number
• Amount due

The Department of Information Technology has verified no further impact to other individuals and has started the process of notifying those impacted. Moving forward, mailroom staff will be re-trained on the processes and protocols to make sure mail is delivered to the proper recipient.

"I take protecting privacy incredibly seriously — whether it be digital privacy or the privacy of mailed documents," said Charles Todd, Director of the Department of Information Technology. "I apologize, and I want Richmonders to know we will review our processes and make the necessary adjustments to prevent this from happening again."

Affected individuals will receive a direct communication from the City of Richmond with further details. For additional questions, call RVA311 at 3-1-1 or 804-646-7000.