How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday-Friday | 8:00 am - 7:00 pm |
| Saturday | 9:00 am - 1:00 pm |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on Sundays, City holidays and the following holiday weekend Saturdays
- March 8
- April 19
- July 5
- November 29
The helpful guide below provides contact information for some other urgent issues currently not handled by RVA311.
For emergencies, residents should always call 911.
Business Unit
