Neighborhood and Community Services

Neighborhood and Community Services (NCS) works to increase the capacity and well-being of individuals, families, and communities throughout the City of Richmond. We provide a variety of programs and services to support priority populations with a human-centered and evidenced-based approach. Through a network of offices within our department, we collaborate and coordinate with City departments to meet the needs of those most-in-need.

Our Offices

• Aging & Disability Services
• Children & Family
• Equity and Inclusion
• Homeless Services
• Immigrant and Refugee Engagement
• Neighborhood Engagement
• Opioid and Substance Use Response

Department Goals

• Build a welcoming, accessible, compassionate, and equitable community that meets the needs and goals of residents.
• Foster sustainable and resilient neighborhoods by providing services that help develop the capacity of community organizations, neighborhood associations, civic leagues, and business associations.
• Improve health, education, and well-being indicators for residents across their lifespan - especially those in crisis - through comprehensive community services.
• Lead the community in expanding a welcoming, accessible, compassionate & equitable community that meets the needs and goals of residents.
• Increase collaborative integrated programs, and community solutions to safety, health (mental and physical), and social connection challenges.