The City of Richmond Department of Social Services (DSS) announces that its offices, now located at 300 E. Franklin Street, will reopen to the public beginning Thursday, January 15, 2026.

The new location brings together all five branches of the agency under one roof, allowing for greater staff efficiency and improved coordination of services for residents.

“This new space allows us to better serve the Richmond community by streamlining operations and creating a more collaborative environment for our staff,” said Shunda Giles, Director of the Department of Social Services. “By housing our teams together, we are strengthening our ability to connect residents to the resources and support they need in a more timely and effective way.”

Chief Administrative Officer Odie Donald emphasized the broader impact of the move on service delivery across the city. “This transition reflects the City’s commitment to improving access and the overall customer experience for residents seeking essential services,” Donald said. “By investing in this centralized, modern workspace, DSS will be better positioned to meet the needs of Richmonders.”

In addition to in-person services, many DSS programs and resources remain available online and by phone. Residents are encouraged to visit www.rva.gov/social-services or call (804) 646-7212 with questions or for additional information.