Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
For gas leaks, leave the area and call 911
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For other news, check out our news page:
Click here to view the map that identifies the material of water service lines.
Click here to start the survey.
Click here for survey instructions.
Click here if you need plumber assistance.
Account Update
As the City of Richmond Department of Public Utilities transitions to new customer service, billing and field service systems, customers will experience updates designed to improve service and create a more efficient experience. These enhancements will support improved account management, service delivery and new tools in the future.
The previous Account Lookup Tool is no longer available during this transition. We understand this may cause temporary inconvenience and appreciate your patience as we work to implement enhanced customer tools and services.
Please review the FAQs below to learn more about important updates, including account number changes, payment options, transition impacts and answers to common questions.
Check back here for the latest updates and information related to your account and the transition process.
