May 30, 2025

Richmond, VA — Yesterday, the City of Richmond experienced a water main break at 7th and Canal Streets which led to a reduction in the amount of water flowing into the City's Church Hill Tank.

An overnight repair was scheduled during low-demand hours to minimize the impact to customers. During the repair work, Richmond's Department of Public Utilities (DPU) determined that a permanent repair could not take place without an impact to Richmonders and Henrico County residents. DPU quickly coordinated with Henrico County to develop a plan to ensure appropriate levels of water would be maintained in the City's storage tanks and that regional water service would continue uninterrupted.

Due to proactive efforts by DPU staff, this plan was effectively implemented, and safe water pressure was maintained throughout the entire distribution system during this short overnight timeframe. Today, water service to residents remains safe and stable.

The permanent repair of the broken main will likely take place early next week. DPU has coordinated the timing of that repair with Henrico County to ensure no impact to regional water service and to allow Henrico County time to plan appropriate water storage for their customers.

DPU will continue to coordinate with regional partners to ensure the safety of the region's water supply.