The City of Richmond Department of Public Utilities publishes weekly Street Work Activity Reports to provide visibility into active infrastructure work occurring across the city. These reports offer a snapshot of current projects and street impacts, organized by Council District, to support coordination, planning and public awareness.

Reports are updated weekly and reflect active work at the time of publication.

June 2026 Reports

DPU Street Work Activity Report - Week of June 22, 2026

DPU Street Work Activity Report - Week of June 15, 2026

DPU Street Work Activity Report - Week of June 8, 2026

DPU Street Work Activity Report - Week of June 1, 2026

May 2026 Reports 
DPU Street Work Activity Report - Week of May 26, 2026   

DPU Street Work Activity Report - Week of May 18, 2026   

DPU Street Work Activity Report - Week of May 11, 2026   

DPU Street Work Activity Report - Week of May 4, 2026   

April 2026 Reports 

DPU Street Work Activity Report - Week of April 27, 2026   

DPU Street Work Activity Report - Week of April 20, 2026   

DPU Street Work Activity Report - Week of April 13, 2026   

DPU Street Work Activity Report - Week of April 6, 2026   

March 2026 Reports 

DPU Street Work Activity Report - Week of March 30, 2026   

DPU Street Work Activity Report - Week of March 23, 2026

DPU Street Work Activity Report - Week of March 16, 2026

DPU Street Work Activity Report - Week of March 10, 2026

DPU Street Work Activity Report - Week of March 1, 2026

February 2026 Reports

DPU Street Work Activity Report - Week of February 23, 2026

DPU Street Work Activity Report - Week of February 16, 2026

DPU Street Work Activity Report - Week of February 9, 2026

DPU Street Work Activity Report - Week of February 2, 2026

January 2026 Reports

DPU Street Work Activity Report - Week of January 26, 2026

DPU Street Work Activity Report - Week of January 20, 2026

DPU Street Work Activity Report - Week of January 12, 2026

December 2025 Reports 

DPU Street Work Activity Report - Week of December 29, 2025

DPU Street Work Activity Report - Week of December 22, 2025

DPU Street Work Activity Report - Week of December 15, 2025

DPU Street Work Activity Report - Week of December 8, 2025

DPU Street Work Activity Report - Week of December 1, 2025

November 2025 Reports

DPU Street Work Activity Report - Week of November 24, 2025

Richmond, VA — The City of Richmond Department of Public Utilities (DPU) is providing customers with an update regarding billing and payment processing issues that have occurred following the launch of its new customer service systems on May 26, 2026.

The new systems, implemented after a multi-year planning, development and implementation effort, successfully achieved several major milestones, including the accurate conversion of customer account data and the successful deployment of core system functionality. Since launch, however, DPU has identified issues involving third-party billing and payment processing vendors that have affected some customer accounts.

As soon as these issues were identified, DPU began working closely with its vendors to investigate and resolve them as quickly as possible. While many issues have already been addressed, DPU continues to work diligently to ensure all remaining concerns are resolved and customers receive accurate account information.

To help customers better understand the issues and find answers to common questions, DPU has published a Frequently Asked Questions (FAQ) resource that provides detailed information about payment posting delays, late fees, account balances and other related topics.

Customers can view the Payment Processing FAQs here.

DPU appreciates the patience and understanding of its customers as these issues are addressed and remains committed to delivering reliable, responsive customer service.

About The City of Richmond Department of Public Utilities
The City of Richmond Department of Public Utilities provides natural gas, water, wastewater, stormwater and streetlight services to more than 500,000 customers in the Richmond metropolitan area. DPU is committed to safety, reliability and innovation in delivering essential utility services that support the city’s residents, businesses and environment.

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Richmond, VA — The City of Richmond is launching “People’s Day: We’re Here to Help,” in partnership with the Office of the Chief Administrative Officer. The new series is designed to provide residents with direct, in person access to City leadership, customer service teams, and resource support across multiple departments.

Each People’s Day will focus on a key community priority. Future sessions will include senior needs, youth services and tax payments.

The first People’s Day focuses primarily on utility services and will offer residents one on one assistance, the opportunity to speak directly with the city’s executive leadership including the CAO, DCAOs, DPU leadership and other senior leaders, while providing space to raise other customer service concerns across the City, including payment support service.

People’s Day: We’re Here to Help 
Tuesday, June 23 
11 a.m. – 1 p.m. 
City Hall

Wednesday, June 24 
5 p.m. – 7 p.m. 
Southside Community Services Center

Residents are welcome to bring any concern or service question, not just utility related issues. Registration is encouraged to help with staffing preparation but is not required. Residents can register here.

Why People’s Day Is Launching Now 
The City of Richmond is currently implementing several major technology upgrades across departments to improve service long term. While these improvements are important, nothing replaces in person customer service. People’s Day exists to ensure residents always have a direct line to help when they need it.

These improvements include DPU’s recent transition to an upgraded customer information system, designed to improve accuracy, reliability and access for residents.

During the DPU system transition, some customers experienced delays in payment posting. The issue was quickly identified and the City has taken several steps to support customers during the update, including:

• Temporarily suspending utility disconnections 
• Pausing flow restrictor installations 
• Automatically removing related late fees 
• Ensuring confirmed payments are applied without requiring customers to resubmit

“At DPU, our priority is our customers,” said Scott Morris, Senior Director of the Department of Public Utilities. “As we identify technical glitches with our new systems, our teams work around the clock to fix them. We appreciate residents’ patience, and we remain committed to transparency, responsiveness and doing right by our community.”

“City Hall and all City service sites are, and always will be, the people’s house. People’s Day reflects the City’s commitment to the Mayor’s directive to create a thriving city hall that is accessible and resident centered,” said Chief Administrative Officer Odie Donald II. “This is the first of many opportunities for us to meet people where they are and provide the responsive service our community deserves. It’s also good operational practice: hearing directly from residents helps us strengthen our systems, improve coordination and continuously deliver better results.”

Looking Ahead  
The City will continue to host People’s Day events throughout the year, each tailored to a different community need. Details on future dates and focus areas will be shared in advance of each event. 

Residents with questions about their utility account may contact DPU Customer Service at 804 646 4646, [email protected] or visit rva.gov/public-utilities.

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Disconnections and flow restrictor installations suspended to protect customers during resolution

Richmond, VA — The City of Richmond Department of Public Utilities (DPU) is aware that some recent utility payments are not currently reflected in customer account balances due to a payment processing issue. DPU is actively working with this payment processor to identify and resolve any remaining payment posting delays as quickly as possible.

To ensure customers are not negatively impacted while this issue is being resolved, DPU is temporarily suspending utility service disconnections and flow restrictor installations. Additionally, any late fees resulting from delayed payment postings will be removed.

Customers who have already submitted a payment and received confirmation that it was processed should not submit a duplicate payment. Those payments will be reflected in next month’s bill.

DPU appreciates customers’ patience and understanding as work continues to resolve the issue. Additional updates will be provided as information becomes available.

Customers with questions about their utility account may contact DPU Customer Service at 804-646-4646 or visit rva.gov/public-utilities.