Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

Children's Health Insurance (FAMIS)

FAMIS (Family Access to Medical Insurance Security Plan) is Virginia's children's health insurance program for children under the age of 19, living in families that earn too much to qualify for Medicaid.  FAMIS covers all the medical care growing children might need to avoid getting sick, plus the medical care that will help them if they do get sick or get hurt. 


Apply for Benefits Online

Check or Renew Benefits / Report Changes



Children may be eligible if they:

  • Live in Virginia;
  • Are under age 19;
  • Are United States citizens or qualified aliens;
  • Are not eligible for FAMIS Plus (also known as Children’s Medicaid); and
  • Live in families meeting FAMIS income guidelines. 


Documents You May Need

  • Proof of citizenship;
  • Social Security number;
  • Recent federal tax filing information (if available);
  • Job and income information for household members (pay stubs or W2s);
  • Information about other taxable income for household members: (SS benefits, unemployment,etc.); and
  • Policy numbers for any current health insurance. 

Helpful Information

Cover Virginia - FAMIS
FAMIS Covered Services
How to Apply for Coverage
Application Assisters (for help completing your application)

FAMIS Toll-Free Hotline: (877) 86FAMIS