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How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| April 2024 | |
| Saturday April 5, 2024 | |
| City Holiday - Spring Holiday | |
| Friday April 6, 2024 | |
| Neighborhood Cleanup - Zone 3 including Churchill, Fulton | |
| Saturday April 13, 2024 | |
| Neighborhood Cleanup - Zone 4 including Newtowne, Carver, Jackson Ward | |
| Friday April 19, 2024 | (due to Monument 10k race pickup will be from 7am to 1pm) |
| Monday April 22, 2024 | Neighborhood Cleanup - Zone 5 including The Fan and Shaffer |
| Saturday April 27, 2024 | |
| Neighborhood Cleanup - Zone 6 including the Museum District | |
| May 2024 | |
| Saturday May 4, 2024 | |
| Neighborhood Cleanup - Zone 7 including Maymont, Byrd Park, Oregon Hill | |
| Saturday May 11, 2024 | |
| Neighborhood Cleanup - Zone 8 including Bellemeade | |
| Saturday May 18, 2024 | |
| Neighborhood Cleanup - Zone 9 including Westover Hills, Forest Hill, Woodland Heights | |
| Monday May 27, 2024 | |
| City Holiday - Memorial Day | |
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