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How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| November 2022 | |
| Tuesday November 8, 2022 | |
| City Closed - Election Day | |
| Friday November 11, 2022 | |
| City Holiday - Veteran's Day | |
| Saturday November 12, 2022 | |
| Windsor Farms, University of Richmond, Far West End Residents - Neighborhood Cleanup | |
| Saturday November 19, 2022 | |
| Stony Point, Huguenot Residents - Neighborhood Cleanup | |
| Wed-Fri November 23 - 25 | |
| City Holiday - Thanksgiving | |
| December 2022 | |
| Friday December 23, 2022 | |
| City Holiday - Winter Holiday | |
| Monday December 26, 2022 | |
| City Holiday - Winter Holiday | |
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