How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday-Friday | 8:00 am - 7:00 pm |
| Saturday | 9:00 am - 1:00 pm |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on Sundays, City holidays and the following holiday weekend Saturdays
- March 8
- April 19
- July 5
- November 29
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| June 2025 | |
| Thursday June 19, 2025 | |
| City Offices Closed for Juneteenth Holiday | |
| July 2025 | |
| Friday July 4, 2025 | |
| City Offices Closed for July 4th Holiday | |
Business Unit
