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How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| July 2022 | |
| Monday July 4, 2022 | |
| City Holiday - July 4th Observed | |
| Saturday July 8, 2022 | |
| Westover Gardens Neighborhood Cleanup | |
| Saturday July 16, 2022 | |
| Stratford Hills, Willow Oaks Neighborhood Cleanup | |
| Saturday July 23, 2022 | |
| Windsor Farms, University of Richmond Neighborhood Cleanup | |
| Saturday July 30, 2022 | |
| Stony Point, Huguenot Neighborhood Cleanup | |
| August 2022 | |
| Friday August 5, 2022 | |
| Personal Property Taxes Due | |
| Saturday August 6, 2022 | |
| Bellevue, Ginter Park, Washington Park Neighborhood Cleanup | |
| Saturday August 13, 2022 | |
| Northside, Highland Park Neighborhood Cleanup | |
| Saturday August 20, 2022 | |
| Church Hill and Fulton Neighborhood Cleanup | |
| Saturday August 27, 2022 | |
| Newtowne, Carver and Jackson Ward Neighborhood Cleanup | |
Business Unit