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How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| April 2023 | |
| Saturday April 1, 2023 | |
| Neighborhood Cleanup - Zone 4 including Newtowne, Carver, Jackson Ward | |
| Friday April 7, 2023 | |
| City Holiday - Spring Holiday | |
| Saturday April 15, 2023 | |
| Neighborhood Cleanup - Zone 5 including The Fan and Shaffer | |
| Saturday April 22, 2023 | |
| Neighborhood Cleanup - Zone 6 including the Museum District | |
| Saturday April 29, 2023 | |
| Neighborhood Cleanup - Zone 7 including Maymont, Byrd Park, Oregon Hill | |
| May 2023 | |
| Saturday May 6, 2023 | |
| Neighborhood Cleanup - Zone 8 including Bellemeade | |
| Saturday May 13, 2023 | |
| Neighborhood Cleanup - Zone 9 including Westover Hills, Forest Hill, Woodland Heights | |
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