Homeless Services

What is the City doing to Address Homelessness?

The city is actively working with its partners to address the regional homelessness problem from the ground up. Dianne Wilmore, the city's homeless services liaison, and Hope RPD officers work with the Greater Richmond Continuum of Care (GRCoC) outreach providers to communicate weekly with persons unsheltered in the city, offering shelter and services to those who will accept help. It's not uncommon for unsheltered persons to reject that offer as shelters often require their residents to meet specific standards. For example, many shelters have a curfew, no-animal policy, restrict the use of drugs and alcohol, or only offer shelter to a particular gender for safety purposes. This issue is more relevant when the weather is mild, as some unsheltered persons are more comfortable staying outside and maintaining a lifestyle or habits that are not prohibited by shelters during specific seasons.

Looking forward, the city plans to continue to collaborate with our partners at the GRCoC to address homelessness by supporting eviction diversion, transitional housing, emergency shelter, and producing affordable housing opportunities. The city has created a collaborative strategic plan to end homelessness that provides a thorough history and outlines the obstacles specific to the Greater Richmond Region. In 2024, the city established a Community Resource Center that acts as a one-stop-shop for resources and information for the unsheltered. There will also be a rollout of the Ambassador's Program, which will provide citizens seeking help with a designated ambassador who will guide, monitor, and support the citizen until a resolution is found. This chart shows how GRCoC's efforts to reduce homelessness compared to other cities within the United States.

To learn more about how the city addresses homelessness or get involved, visit our advocates' page here.

Click here for a quick view of the many opportunities to donate, volunteer, or help throughout the unsheltered timeline.

Recent City of Richmond Investments

Over the course of the past two years, the City of Richmond has made significant additional investments in mitigating homelessness in the City and around the region by forging partnerships with The Salvation Army and Home Again add 200 additional beds to the region’s shelter system. 

The Salvation Army Partnership

The City of Richmond has made additional significant investments—standing up a new 100-bed inclement weather shelter for single adult men and women and a new year-round 50 bed shelter for single adult men under the operation of The Salvation Army. 

Inclement Weather Shelter | 1900 Chamberlayne Avenue, Richmond, Virginia 23222

• The inclement weather (IWS) shelter operates from November 15 through April 15; this is NOT a year-round shelter. Between April 16-November 14, the IWS will open at the discretion of the City during inclement weather incidents and when temperatures are 92 degrees or above.
• During the inclement weather season, the IIWS is open from 5:00 PM-8:00 AM
• The IWS provides dinner and breakfast for shelter guests.
• Access to the shelter is on a first-come, first-served basis. 

50-Bed Year-Round Men’s Shelter | 1900 Chamberlayne, Avenue, Richmond, Virginia 23222

• This shelter serves men–the greatest population of unsheltered individuals in the region
• Access to the shelter is facilitated through Homeward’s Homeless Connection Line. Men in need may contact 804-972-0813 to seek shelter and access to services and resources. This is the primary access point for the region’s network of homeless services and emergency homeless shelters.
• The men’s shelter is a year-round shelter.

Home Again Partnership

The City of Richmond has made significant investments–standing up a new 50-bed for families under the operation of Home Again.

50-Bed Year-Round Family Shelter | 7 North 2nd Street, Richmond, Virginia 

• This shelter serves families of all compositions
• Access to the shelter is facilitated through Homeward’s Homeless Connection Line. Families in need may contact 804-972-0813 to seek shelter and access to services and resources. This is the primary access point for the region’s network of homeless services and emergency homeless shelters.
• The family shelter is a year-round shelter.  

Outreach Program

The City of Richmond’s Office of Homeless Services conducts outreach to connect individuals experiencing homelessness in the City of Richmond to permanent housing and safety net programs designed to assist in household stability.

Community Resource and Training Center

The Human Services Community Resource and Training Center supports Richmond residents experiencing hardship and housing insecurity by connecting them to services, resources, and case management to support their path to stabilization.

Additionally, residents receive support navigating existing housing and human services resources. The walk-in center provides a safe environment for anyone to tell their story to a well-informed human services navigator and receive a warm referral to the system of care in the region that is best equipped to help them with their unique needs, including coordinated homeless services, affordable housing resources, and eviction prevention and diversion programs.

Resource Center Navigators also host and/or work collaboratively with an adjunct corps of case managers and service providers from the behavioral health, social services, healthcare, employment, and homeless services systems to provide a rotating array of services and training opportunities.

The Community Resource and Training Center opened late summer 2024 and is located at 1900 Chamberlayne Avenue, Richmond, Virginia 23222.

The History of Homelessness

What is the definition of a person experiencing homelessness?

The U.S. Department of Housing and Urban Development (HUD) defines an individual who is homeless as lacking a fixed, regular, and adequate nighttime residence and includes those who are living in a shelter or a place not fit for human habitation (for example, a bench, a car, the sidewalk, or under a bridge), as well as people fleeing domestic violence and/or human trafficking when no subsequent residence has been identified. This formal and official guideline for an individual experiencing homelessness does not include the following situations:

• Those staying with family or friends
• Those living in a motel
• Those living in crowded or substandard conditions

How?

How do people become homeless, and how is the city combating these issues?

• Lack of Affordable Housing: Fair Market Rent of a 2-bedroom apartment is $1,163. To afford that cost, an individual needs full-time work at $20.18/hour.
• Shortage of Affordable Housing: The apartment vacancy rate in Richmond City dropped from 5.7% in 2020 to 2.1% in 2021.
  • To address affordable housing, the city:
    • Met its goal of providing 1,500 new units of affordable housing in the city three years early
    • Established a dedicated source of funding for the Affordable Housing Trust Fund
    • Tripled the allocation to the Affordable Housing Trust Fund since 2016
    • Will utilize the dedicated funding stream for the Affordable Housing Trust Fund to help meet a 10,000 unit need over ten years – or 1,000 new units of affordable housing per year – partnering with the non-profit and private sectors
    • Prioritized affordable housing in the Equity Agenda
• Inadequate Income: Between 2014-18, the median household income in Richmond City was $45,117. Approximately 50% of households did not earn more than 3x the Fair Market Rent for a 2-bedroom apartment ($41,868).
  • To address inadequate income, the city: 
    • Created new jobs and opportunities for Richmonders by attracting Babylon Micro-Farms, Vytal Studios, CoStar, and other companies to the city
    • Has gone through the process to get the proposed Resort Casino on the November 2021 referendum; if approved, the Resort Casino would add 1,300 new jobs to Richmond's economy
    • Founded the Richmond Resilience Initiative, the city's guaranteed income program that advocates for a living wage and a guaranteed quality of life for all Americans
    • Plans to redevelop core areas of the City, prioritizing community benefits, such as green space, affordable housing, and job opportunities for Richmonders
    • Prioritized economic justice and inequity in the Equity Agenda
• Foreclosure and Eviction: The Greater Richmond Region has one of the highest eviction rates in the country, with the City of Richmond's eviction rate being 11.4%, ranking second among large cities in the country.
  • To address foreclosure and eviction, the city:
    • Founded the first of its kind in the Commonwealth Eviction Diversion Program, diverting evictions through targeted mediation between landlords and tenants
    • Convened the Eviction Task Force
    • Allocated millions of dollars in emergency aid to eviction diversion and rent relief programs during the pandemic
    • Prioritized foreclosure and eviction prevention in the Equity Agenda
• Poverty: People experiencing homelessness in the Richmond Region tend to have incomes between 0-30% of the adjusted median income, making accessing stable housing even more difficult.
  • To address poverty, the city:
    • Presented the Homelessness Strategic Plan to council, who adopted the plan
    • Founded the Homelessness Advisory Council
    • Will implement the Equitable and Affordable Housing Plan, which provides clear pathways to support both renters and homeowners.
    • Prioritized solutions for poverty in the Equity Agenda
• Racial Inequity and Discrimination: Black individuals have been and are currently disproportionately represented in regional counts of individuals experiencing homelessness.
  • To address racial inequity and discrimination, the city:
    • Championed workforce development programs through the Department of Parks, Recreation and Community Facilities and Office of Community Wealth Building
    • Created the Community Ambassador program to act as trustworthy resident advocates for those who could benefit from city support or have feedback to offer
    • Established an Office of Equitable Development to facilitate the creation of the more sustainable, beautiful, and equitable city envisioned by Richmonders in the master plan
    • Will create an Equitable Economic Development Scorecard
    • Prioritized solutions for racial inequity and discrimination in the Equity Agenda

 The Richmond Region has a variety of resources for those who are homeless or are at risk of becoming homeless. The City's Human Services and Social Services staff and the Greater Richmond Continuum of Care (GRCoC) providers advocate weekly by connecting with the chronically homeless individuals who live on the City's streets, sidewalks, and public plazas, and other public spaces offering shelter and services. There are also many ways for volunteers to get involved and work with us to create a better future for all Richmonders. To view existing resources, click on one of the options below.

*Please note that the state of Virginia is not a "right to shelter" state, and the City of Richmond does not provide direct shelter or services to persons that are unsheltered. The city is part of the Greater Richmond Continuum of Care (GRCoC), and it is that entity that provides services and shelter to persons in need in the Greater Richmond Region. 
 

On May 11, 2020, City Council passed Res. No. 2020-R031 which supported the Homeless Advisory Council's Strategic Plan to End Homeless. The Homeless Advisory Council was established to advise the Mayor and City Council about issues related to the homeless services system in the Richmond community in 2020. You may read more about the recommendations made by the Homeless Advisory Council clicking the link below.

Click here to read the Strategic Plan to End Homelessness.