911: Call if you can, text if you can't
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Active live events feed
The following is an automated live feed of active police, fire and public works events that have been reported to the Emergency Communications Center of the Richmond, Virginia, Department of Emergency Communications, Preparedness and Response (DECPR) through calls and text messages to 911. The page refreshes every 45 seconds.
PLEASE NOTE: There may be a delay of up to 15 minutes from the time the event is entered and when it is displayed on the feed. Some events that are reported may not appear on the feed, because of safety and security concerns.
These events are entered by DECPR emergency communications officers. The events remain active on this feed until they have been closed by the departments that are handling them.
For more information about the calls and texts for service to 911, please see the Online Newsroom and FOIA pages. For inquiries and more information about the individual events, please contact the respective department: Richmond Police Department, Richmond Fire Department and the Richmond Department of Public Works.
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Calls for service (CFS) and call volume
This chart represents the numbers of calls for service dispatched by the Emergency Communications Center of the DECPR in the past four years.
Calls for service differ from the numbers of telephone calls answered, as well as the events recorded by first responders and partner agencies, including the Richmond Police Department, Richmond Fire Department and Richmond Department of Public Works, Richmond Ambulance Authority and Richmond Animal Care and Control.
DECPR’s emergency communications officers assigned as call-takers answer each call and text message received from 911 and the non-emergency number. They question callers to determine the location, type of assistance needed, and other information crucial to first responders responding to the scene, and enter all of the information into the Computer-Aided Dispatch (CAD) system. If a response is needed, the call-taker creates a Call for Service (CFS) in the CAD. First responders may initiate CFS as well.
Emergency communications officers assigned as dispatchers automatically receive notifications of CFS in CAD while the caller is providing information to the call-taker. Dispatchers immediately begin to work to locate and assign the right first responders, equipment and other necessary staff. Once assigned, first responders receive critical information being provided by the callers through radio communications with the dispatchers, alarm systems and CAD access.
Once on scene, first responders may request changes or additions to the initial CFS. They investigate and create their own reports of the event.