How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
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| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| September 2024 | |
| Monday September 2, 2024 | |
| City Offices Closed for Labor Day holiday | |
| Saturday September 7, 2024 | |
| Neighborhood Cleanup - Zone 8 including Bellemeade | |
| Saturday September 14, 2024 | |
| Neighborhood Cleanup - Zone 9 including Westover Hills, Forest Hill and Woodland Heights | |
| Saturday September 21, 2024 | |
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Neighborhood Cleanup - Zone 10 including Broadrock, Brookbury E-Cycle Day - 10am-2pm 1710 Robinhood Road |
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| Saturday September 28, 2024 | |
| Neighborhood Cleanup - Zone 11 including Worthington Farms | |
| October 2024 | |
| Saturday October 5, 2024 | |
| Neighborhood Cleanup - Zone 12 including Westover Gardens | |
| Saturday October 19, 2024 | |
| Neighborhood Cleanup - Zone 13 including Stratford Hills/Willow Oaks | |
| Saturday October 26, 2024 | |
| Neighborhood Cleanup - Zone 6 including Windsor Farms, University of Richmond, Far West End | |
Business Unit
