Tuesday, May 20, 2025

Richmond, VA — As of May 20, 2025, the City of Richmond Department of Finance is still actively working to send real estate tax bills to mortgage lenders. Once lenders receive the bill, they will typically remit payment to the City of Richmond within one business week.

What do I do with my 2025 Second Half Real Estate Tax Bill?

If you typically get a real estate tax bill in the mail and...

• I haven't paid the bill: Pay your bill as normal by the June 16, 2025 due date.
• I already paid the bill: Nothing. You may keep the bill for your records.

If you typically do NOT get a real estate tax bill in the mail and...

• I haven't paid the bill: Nothing. It may take a few weeks for the lender to pay the bill on your behalf. You can call your lender to verify.
• I already paid the bill: The Department of Finance will credit your account. If your lender also pays this year's bill, you can request a refund by calling 311.

Earlier this month, the City's Department of Finance issued "2025 Second Half Real Estate Tax Bills" to residents. These bills accurately reflect amounts owed. However, for taxpayers with mortgages, these bills are typically sent to their lenders, who then pay the taxes on their behalf. The City has not had a practice of sending duplicate copies.

Due to errors in the Department's Standard Operating Procedures (SOP), approximately 33,000 lender-designated bills were sent to residents rather than to lenders, causing confusion for many.

"I have directed the Department of Finance to revise its SOPs and am personally spending time with staff inside the Department of Finance to understand the breakdowns that occurred," said Mayor Danny Avula. "In addition, I plan to bring in an expert to support change management and improve communication to prevent this type of issue from happening again. Taxpayers were confused and frustrated, and I am committed to finding and fixing the problems within City Hall."