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How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on RVA311.com  Or download our mobile app

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For non-311 issues, see our Helpful Numbers page.
Call Center Hours

Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Some things RVA311 does not handle

For Emergencies, residents should always call 9-1-1. The helpful guide below provides contact information for some other urgent issues currently not handled by RVA311.

Numbers to call for non-311 concerns