Contact Information:

City of Richmond Social Services

 

Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA

 

Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858

 

How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov

Fax paper application to: 
(804) 646-7018

 

Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)

Locations:

Downtown:
Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538

 

South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745
 

 

Contact Social Services
  • 24-Hour Child Abuse and Neglect Hotline - (800) 552-7096
  • 24-Hour Virginia EBT Customer Service Helpline - (866) 281-2448
  • Adoption Services - (804) 646-7475
  • Adult Protective Services - (888) 832-3858
  • Building Hours, Office Locations, General Information - 3-1-1
  • Comprehensive Services Act Information - (804) 646-7445
  • Foster Parent Information - (804) 646-5437
  • Fraud Hotline - (804) 646-5707
  • Questions Regarding Benefits Programs - 3-1-1
  • Suspected Adult Abuse/Neglect/Exploitation - (888) 832-3858